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Assistant Contract Manager (London, UK)

APCOA Parking UK

The Role

We are looking to recruit a Assistant Contract Manager to work as part of the management team to ensure all operational requirements and service level agreements are met through all aspects of the contract ensuring quality standards and contractual requirements are maintained, acting as a direct link to the client and be fully aware of all Operational issues at the contract.

What you'll do:

  • Assist the Contract Manager in ensuring the smooth delivery of the contract with operational responsibility.
  • Assist in budgeting and reviewing revenue and expenditure, fill out paper work delegated by the manager.
  • Identify financial trends and instigating remedial action where necessary.
  • Monitor budget and contract spend in relation to uniform, stationary and supplies ensuring effective cost control.
  • Liaise with clients alongside the manager.
  • To stand in for Contract Manager in their absence, taking accountability for the teams performance.
  • Ensure all team give a positive service to the client and help to fulfil the contract
  • Management of resources including ensuring effective deployment of staff throughout the contract ensuring contractual requirements are met.
  • Continuous monitoring of enforcement activity, involving regular reporting on key performance indicators to Contract Manager, identifying trends and instigating remedial action where necessary.
  • Help manage the human resources of the team, i.e. recruitment and dismissing of staff if and when necessary in line with company policies and procedures.
  • One-to-one reviews with the team members to acknowledge performance and ensure they are reaching targets and delivering on their KPI’s
  • Help with recruiting and training of new staff members
  • Develop, coach and monitor the supervisory team in relation to cost control, supervisory skills, health and safety and environmental issues.
  • Set objectives, conduct appraisals and identifying training needs for operational staff.
  • Monitor and manage staff absence and lateness.

What you'll bring:

  • Management role responsible for medium to large teams
  • Cost control and understanding of budgets.
  • Managing KPIs.
  • Worked within a people management and client facing role.
  • Good leadership skills and ability to work well in a team of people
  • Good communication skills both verbally and in written form
  • Good Knowledge of Office 365 and associated applications such as teams, planner, word, excel, PowerPoint and SharePoint
  • Ability to present to management level

What we'll offer you:

  • 40 hours per week Monday to Friday
  • Starting Salary £35,000 per annum
  • Training and Development
  • pension
  • Employee discount Scheme
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