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Control Center Operative (Sheffield, UK)

APCOA Parking UK
  • Location: Sheffield
  • Department: Parking
  • Salary Details: £ 10,882.56 per annum

About The Role

As a Control Centre Operative you will provide a professional and courteous service to customers, the client and other users via the intercom system based in our Sheffield control centre, through which, a remote support service is provided to several national car parks. You will also be expected to maintain the local car park & equipment to the required standards of customer service, safety & security.

What you’ll do

  • Provide a professional and courteous service to customers at all remote sites feeding into the Sheffield control centre
  • Handle calls in a consistently polite, professional and efficient manner
  • Respond to customer queries and escalate to the appropriate individuals when necessary
  • Follow procedures and practices in regard to equipment failures and escalate to the appropriate individuals when necessary
  • Carry out relevant basic maintenance of payment machines, entry and exit barriers and other company equipment
  • Effectively deal with client and customer enquiries on site where possible or refer clients to the appropriate level of management within APCOA
  • Ensure patrols are carried out in accordance with sites KPI’s & recorded
  • Ensure site is kept clean, tidy and hazard free at all times carrying out routine litter patrols
  • Report any element of car park service that might compromise our level of service
  • Ensure a consistently high level of customer care and early response to the help points
  • Assist with tasks within the car park as requested and support other members of the team

What you'll bring

  • An understanding of the significance of customer service and an adherence to high standards at all times
  • Experience of working within a customer service environment
  • A reliable and responsible attitude to work and proactive nature
  • A flexible approach to working hours
  • Driving Licence preferred

What we’ll offer you

  • £10,882.56 per annum
  • 24 hours per week (Sat & Sun)
  • Training and Development
  • Pension
  • Employee discount scheme
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