We’re looking for someone with Customer Service/Call Centre experience.
Our ideal candidate is someone who is comfortable using complex IT systems & understands the need to maintain high standards in a fast-paced direct customer contact role. They need to be able to deal effectively with issues & problems, using their own initiative & record car-parking & financial data accurately.
What you’ll do
Ensure safety, security and service of the car park customers, our client and property
Protect the assets and revenues of APCOA Parking UK LTD at all times
Complete relevant shift handover documentation to ensure incoming shift is fully aware of issues that have taken place and any planned issues
Keep yourself up to date on operational issues
Ensure that all incidents are recorded thoroughly and accurately in the appropriate incident reporting tool, with any follow up actions also being dutifully recorded
Report to you line manager any element of car park service that might compromise the level of service we wish to achieve as well as any irregularities
Ensure a consistently high level of customer care
Comply with Transport Regulations, Company Procedures, Health and Safety Law and Heathrow Airport Regulations.
Respond safely to calls to attend customer service and operational issues within your assigned car parks
Restricting access to the control room to ensure is remains as secure as possible
Ensure all logs and reports are completed as per any SOP’s
Monitor software (CCTV, ANPR, Bespoke, Microsoft) to ensure car parks remain fully operational
Reporting any technical issues to the appropriate stakeholder obtaining fault numbers
What you'll bring
Excellent spoken and written English
Proven Customer Service skills-Previous employment in a customer facing role
Be able to open, manipulate and close documents using MS Office suite
Ability to be flexible and deliver challenging and demanding targets
What we’ll offer you
£20,974.00 per annum
42 Hours per week (6 shifts on, 3 off. 3 Early = 05:00 to 14:00 and 3 Late = 14:00 to 23:00)