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Customer Service Advisor (Reading, UK)

APCOA Parking UK

The Role

We are recruiting for a customer Service Advisor to join our Network Rail Team, to resolve customer’s concerns, patrols car parks, deters crime and implements traffic control measures whilst maintaining the prescribed standards of quality, cleanliness, safety.
To provide a high standard of customer service to all car park users

What You'll Do:

  • Conduct hourly patrols in line with Client instructions ensuring that they are recorded using the APCOA Mobile Worker App
  • Ensure procedures for issuing tickets and collecting cash is adhered to.
  • Ensure procedures for handling and banking cash is adhered to.
  • Maintain compliance with company policies on Health & Safety.
  • Follows up on recommended adjustments to ensure customer satisfaction.
  • Report identified criminal activity in accordance with company procedures.
  • Operate and clean parking control equipment as appropriate.
  • Regulate entry and exit of vehicles to and from car park.
  • Safeguard takings in accordance with company procedures.
  • Ensure Parking Enforcement is correctly reported and recorded.
  • Ensure all faults are reported and recorded following the correct procedure.

What You'll Bring:

  • Excellent customer Service
  • SIA Security Guarding /Door Supervisor.
  • Be smart and Professional
  • Problem solving skills
  • Self motivated, pro-active nature
  • Approachable and able to work as a part of a team
  • Be able to prioritise and multi task

What We'll Offer You:

  • Full Time hours Shift Work :12 hours per shift … 07:30 am-19.30 pm / 19:30 pm – 07:30 am. 4 on/ 4 off
  • £20,803.92 per annum
  • Training and Development
  • Pension
  • Employee Discount Scheme
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