Customer Service Assistant (Aberdeen, UK)

APCOA Parking UK
  • Location:Aberdeen
  • Department:Parking
  • Salary Details: £18,345.60 per annum

About The Role

We are looking for an enthusiastic individual to join our diverse team. As the face that represents APCOA the successful applicant will be of smart appearance and will provide a high standard of front line customer service. Responsible for ensuring the car parks operate efficiently at all times by carrying out front line maintenance, regular patrols and cleaning duties, this role requires a flexible and self-motivated individual.

What you’ll do

  • Ensure the efficient operation of all car parks and the controlled forecourt
  • Deliver excellent customer service
  • Understand and be fully familiar with the parking equipment, pre-booking system, ANPR system and other related equipment
  • Operate parking control equipment and perform repairs, maintenance, or replenishment as required
  • Regulate the entry and exit of vehicles to and from car parks
  • Park vehicles in a way that maximises the potential space and revenue
  • Monitor the appearance of the car parks and working areas
  • Undertake regular/random mobile/foot patrols of the car parks and monitor activity and to deter criminal activity
  • Be fully familiar with the ANPR system and CCTV equipment
  • Control the movement of coaches in the coach area
  • Assist customers in distress or in need of assistance

What you'll bring

  • IT Literate
  • Excellent Spoken English
  • Evidence of ability to communicate and interact with the public
  • Driving licence
  • GCSE or equivalent in English & Maths

What we’ll offer you

  • £18,345.60 per annum
  • 42 hours per week, To work a shift pattern of 4 on 4 off, 12 hour shifts with a variety of days and nights. Exact timings to be confirmed.
  • Training and Development
  • Pension
  • Employee Discount scheme
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