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IT Infrastructure Engineer (Uxbridge, UK)

APCOA Parking UK

The Role

We are recruiting a IT Infrastructure Engineer to be responsible for the operations of secure and highly available computing platforms, servers, and networks. You will install, maintain, upgrade, and continuously improve the Institute’s operating environment. You will manage the ongoing reliability, performance and support of the infrastructure, this includes monitoring the operating environments; responding to incidents, problems and planning for growth.

What you'll do:

  • Provide a timely, customer focussed, efficient IT support for APCOA operations
  • Provision of high level 3rd Line Infrastructure support
  • Proactively plan upgrades and system maintenance within IT roadmap
  • Managing escalated support calls
  • Taking ownership for risk identification and escalation
  • Driving process improvements and recommendation
  • Troubleshoot advanced network issues such as ADSL broadband issues
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
  • To ‘cascade’ IT service information as required and to maintain good communications throughout the team
  • Manage cross-functional resources to deliver short- to medium-term objectives

What you'll bring:

  • Microsoft Server and ITIL certification or equivalent
  • 3-5 years’ experience of working in IT
  • Attention to detail and a hunger to improve systems and process
  • Experience in a variety of IT infrastructure areas including networking, servers, security, desktop, printers and communications
  • Experience in VMWare, Citrix and Microsoft, IT Hardware, HP Procurve switches and HP 3Par Storage

What we'll offer you:

  • £30,000 per annum
  • 25 days holiday plus 8 Bank Holidays
  • Pension
  • Training and Developement
  • Employee Dscount Scheme
  • Monday to Friday working hours with 1 Sat /Sun per month
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