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Neighbourhood Manager (Lambeth, UK)

APCOA Parking UK

About The Role

Working as part of the Management team to ensure all operational requirements and service level agreements are met through all aspects of the contract, ensuring quality standards and contractual requirements are maintained. You will be a community minded manager with the requirements of residents, retailers and visitors to Lambeth at the forefront of decision making with particular focus and attention paid to building relationships with Tenants & Residents associations, Local Councillors, the Metropolitan Police and Vocal residents & Business owners. You will create Safer Neighbourhood teams to ensure Local Business Districts are able to thrive without the disruption of enviro-crime and parking contraventions.

What you’ll do

  • Assist the Client Account Manager in ensuring the smooth delivery of the contract with operational responsibility
  • Manage Employee Relations and ensure that Company policies are adhered to by colleagues Deputise in the absence of the Client Account Manager
  • Monitor budget and contract spend in relation to uniform, stationary and other supplies ensuring effective cost control
  • Ensure overall client satisfaction and management of resources
  • Continuous monitoring of enforcement activity
  • Regular reporting on Key Performance Indicators to Contract Manager
  • Develop, coach and monitor the supervisory team
  • Ensuring health and safety standards are adhered to at all times throughout the contract in line with ISO9002 standards
  • Perform other duties within your capabilities, to carry out the duties of your role in accordance with the Company’s Equal Opportunities and Diversity Policy

What you'll bring

  • Strong people management skills
  • Ability to build and maintain positive working relationships
  • Strong commercial acumen
  • Ability to present to Management level
  • Minimum 36 months management experience gained within the last 3 years at Team Manager or equivalent level where you managed a team of supervisors or equivalent grade or above.
  • Experience of implementing effective cost control
  • Experience of monitoring KPIs and preparation of reports
  • Experience in collecting and analysing data to make decisions
  • Able to demonstrate excellent oral and written communication skills
  • Full, clean driving licence

What we’ll offer you

  • Up to £34,000 per annum depending on experience
  • Standard Hours 6.45am – 16.15pm (however a flexible approach is expected)
  • Pension
  • Training and Development
  • Employee discount scheme
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