Working as part of the Management team to ensure all operational requirements and service level agreements are met through all aspects of the contract, ensuring quality standards and contractual requirements are maintained. You will be a community minded manager with the requirements of residents, retailers and visitors to Lambeth at the forefront of decision making with particular focus and attention paid to building relationships with Tenants & Residents associations, Local Councillors, the Metropolitan Police and Vocal residents & Business owners. You will create Safer Neighbourhood teams to ensure Local Business Districts are able to thrive without the disruption of enviro-crime and parking contraventions.
What you’ll do
Assist the Client Account Manager in ensuring the smooth delivery of the contract with operational responsibility
Manage Employee Relations and ensure that Company policies are adhered to by colleagues Deputise in the absence of the Client Account Manager
Monitor budget and contract spend in relation to uniform, stationary and other supplies ensuring effective cost control
Ensure overall client satisfaction and management of resources
Continuous monitoring of enforcement activity
Regular reporting on Key Performance Indicators to Contract Manager
Develop, coach and monitor the supervisory team
Ensuring health and safety standards are adhered to at all times throughout the contract in line with ISO9002 standards
Perform other duties within your capabilities, to carry out the duties of your role in accordance with the Company’s Equal Opportunities and Diversity Policy
What you'll bring
Strong people management skills
Ability to build and maintain positive working relationships
Strong commercial acumen
Ability to present to Management level
Minimum 36 months management experience gained within the last 3 years at Team Manager or equivalent level where you managed a team of supervisors or equivalent grade or above.
Experience of implementing effective cost control
Experience of monitoring KPIs and preparation of reports
Experience in collecting and analysing data to make decisions
Able to demonstrate excellent oral and written communication skills
Full, clean driving licence
What we’ll offer you
Up to £34,000 per annum depending on experience
Standard Hours 6.45am – 16.15pm (however a flexible approach is expected)
