The role of Nuisance Vehicle Case Manager will suit someone who is prepared to proactively lead and be involved in the management of Nuisance Vehicles, within the London Borough of Hackney. This will include Abandoned Vehicles, Untaxed Vehicles, Persistent Evaders, Persistent offenders, Vehicle’s parking on the Highway without displaying VRMs and similar cases.
The ideal candidate should be familiar with the different legislations and case management for nuisance vehicles and be willing to carry out all activities associated with case management including, but not limited to site inspections, recording evidence, issuing Fixed Penalty Notices, authorising vehicles for removal and storage or disposal, liaising with 3rd party contractors and other teams within the LB of Hackney (for example Parking Services, Audit and Anti-Fraud), responding to enquiries, writing witness statements along with the preparation, submission and representing LB Hackney in cases going to court for prosecution
What you'll do:
To maintain customer-friendly relations with the public and assist with any problems they may experience whilst using the roads and parking areas. Being courteous and helpful to members of the public, in order to promote and enhance the image and reputation of the London borough of Hackney.
To patrol by vehicle (moped, car, bicycle) the borough of Hackney and inspect and identify nuisance vehicles and other vehicles of interest. Therefore, having a full valid UK driving licence is mandatory.
Dealing with abandoned motor vehicles and any parts of the motor vehicle both on public and private land, including motor vehicles surrendered by their keepers.
Dealing with untaxed vehicles in accordance with legislation and DVLA code of conduct.
The efficient administration of nuisance, untaxed and abandoned vehicles service in accordance with relevant legislation, regulations and Council procedures and policies.
Ensuring accurate updating/use of all computerised information systems.
Detecting, analysing and recording all actual and/or potential defects or problems of inspected vehicles.
Dealing with all incoming enquiries from the public, Members etc. in a diplomatic, helpful and effective manner.
Maintaining close liaison and effective links with other Council departments, the Police, DoT, statutory bodies and other internal and external partners and stakeholders.
What you'll bring:
Excellent Communication Skills
Previous experience in a front-facing role
Be experienced in managing difficult conversations in a calm and professional manner
Previous experience of working with Met Police in preparing witness statements is highly desirable