APCOA Parking UK is now the UK’s leading provider of tailored parking solutions with an established presence in Europe, managing 1.3 million parking spaces, across 12 countries and approximately 4,300 employees.
The focus of the Role
As the Operations Manager, you will lead, motivate and develop the Contract teams and through them manage and deliver an effective and efficient customer service-focused operation. You’ll work with the Contract Manager to plan, lead and mange to prepare to major events and work with the RICOH team to ensure a seamless and highly efficient and high quality service.
A keen eye must be maintained on new business growth opportunities and developing beneficial relationships with the client and key stakeholders to ensure that APCOA is well-placed to expand upon its service offering.
What you'll do:
To act as the principle operational point of contact between the RICOH and APCOA - lead and contribute on the day-to-day management of the service operation and plan for future/one-off special events
Undertake recruitment, working with the recruitment team, to ensure you have a talent pool available to support the event schedule
Manage, motivate and lead the Contract team whilst ensuring colleagues are trained and fully equipped to fulfil the dynamic demands of their role
Address any areas of underperformance within the contract and put in place corrective action plans to address these areas – including any KPI performance issues
Work with the Contract Manager to ensure the contract’s budget and financial performance is realised
Work in partnership with the client and key stakeholders to provide innovative solutions with a focus on continuous improvement
You’ll deputise for the Contract Manager where required
What you'll bring:
This is an excellent opportunity to join a dynamic and growing organisation and support their development in the Midlands. As a successful Operations Manager or Supervisor, seeking a fresh and rewarding new challenge you will have:
Experience in Operations Management and Supervision roles
Experience of working as a service provider in the public or private sectors
Ability to nurture and develop beneficial relationship with clients, senior managers and key stake holders
Are a self-starter and able to work under pressure, with a confident and resilient nature
Excellent leadership skills
Well-developed planned and people management skills, with excellent communication and interpersonal abilities
IT literate with experience of using MS Office packages (Word, Excel, Outlook)
This role requires flexibility and will involve a significant amount of weekend and late night working.