Operations Manager (High Wycombe, UK)

APCOA Parking UK
  • Location: High Wycombe
  • Department: Parking
  • Salary Details: £30,000 per annum

About The Role

  • We are looking to recruit an experienced Operations Manager to ensure operational requirements and service level agreements are met through all aspects of the contract. The ideal candidate will have a background of management and customer service experience and a thorough understanding of contract processes. They should be an operationally minded individual and able to prioritise the requirements of the client/ company and contract.
  • What you’ll do
  • Manage the day to day running of the Car Parks operation across the Chiltern Rail Network
  • Coordinate the daily operations, manage patrolling of the car parks in accordance with company policy, including parking enforcement and cleaning, help maintain the parking equipment and provide a front-line service to the customers and client Co-ordinate the daily rota of the CSAs
  • Identify camera/equipment problems which require investigation, and repair/report as appropriate
  • Carry out training of the CSAs as required by the operation, Issue and monitor the state of equipment handed out to the CSAs, and monitor the quality of the CSAs daily tasks, enforcement, patrols and documentation
  • Gather data and prepare reports including entering revenue, KPI statistic data and any other data
  • Prepare for and attend meetings with the client as required at various locations

What you'll bring

  • Excellent people management skills including coaching, training and recruiting
  • Experience of supervising a small team
  • Worked within a client facing role with good commercial acumen
  • Good working knowledge of MS Office
  • Experience of implementing effective cost control and understanding of budgets
  • Experience of monitoring KPIs and preparation of reports
  • Full, clean driving licence

What we’ll offer you

  • £30,000 per annum
  • 40 Hours per week over 5 days
  • Holiday entitlement - 25 days
  • Training and Development
  • Employee Discount Scheme
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