We are recruiting a Temporary Radio Controller to cover Maternity Leave at our Southwark base, to act on all messages received via the radio/client/internal & external parties and respond as necessary and to transmit any messages to staff, carryout ad hoc admin duties, replace faulty equipment, manage suspensions.
What you'll do:
To communicate effectively with customers through various channels, providing professional and courteous responses whilst maintaining the highest level of service.
Manage multiple tasks at once and adapt well to change
Be responsible for a two-way radio traffic with Civil Enforcement Officers, taking inbound telephone calls, responding to email enquiries, and liaise with Police and other agencies as required.
Ensure all radio messages are dealt with efficiently.
Maintain a listening watch at all-times unless relieved from the channel to which you are allocated.
Maintain a watching eye on the radio tracking screen and to input data.
Ensure all procedures are followed at all times.
Respond to client requests within the agreed timescales.
Prepare and manage Suspension requests.
Record faulty street furniture and incorrect street furniture.
Be conversant with all aspects of the jobs within the control room, including filing and faxing.
Carryout ad hoc scanning and indexing if required.
Ensure safe keeping and security of all equipment, and records under your control.
Enter all data onto the FGL system.
What you'll bring:
Excellent customer service skills
Good communication skills with good written and spoken English
Experience of working in the parking industry is desirable but not essential
Basic to intermediate numeracy and knowledge of working with computers
What we'll offer you:
Fixed term 6 month contract
42.5 Hours per week- 5 out 7 days, Mondays to Sundays between 7am and 7pm.
£11,910.73 for the term of the contract (£10.75 per hour)