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Taxi Marshal / Parking Officer (Bristol, UK)

APCOA Parking UK

Taxi Marshal / Parking Officer - Network Rail Temple Meads Bristol

  • Location: Bristol Temple Meads
  • Department: Parking
  • Salary Details: £19,044

About The Role

As a taxi marshal you will:

Ensure permitted taxis adhere to the taxi rank terms and conditions of use and report all breaches of taxi terms and conditions, using the correct process
Minimise congestion at the taxi rank / drop off area
Be a host and primary point of contact whilst assisting customers / passengers who may require assistance
Ensure that parking enforcement is carried out, and correctly reported and recorded

In your role as a Taxi marshal and parking patrol officer you are expected to adhere/contribute to the following requirements:

Operational duties

  • To monitor traffic flow to ensure the smooth running of the taxi rank operation, ensuring all taxi drivers have valid permits to operate.
  • To ensure permitted Taxis adhere to the Taxi Rank terms and conditions of use
  • To report all Breaches of Taxi Terms and Conditions, using the correct process
  • To be a Host and primary point of contact whilst assisting customers / passengers who may require assistance
  • To minimise congestion at the Taxi Rank and drop off area
  • Maintain compliance with company policies on Health & Safety
  • Follows up on recommended adjustments to ensure customer satisfaction
  • To report identified criminal activity in accordance with company and local station procedures
  • To complete relevant documentation as appropriate
  • To operate and clean parking control equipment as appropriate
  • To regulate entry and exit of vehicles to and from car park
  • To monitor the appearance of the designated car park, taking action to ensure that Company standards are achieved and maintained
  • To remove graffiti from walls, surfaces, signage and equipment using appropriate cleaning materials
  • To report evidence of substance abuse
  • To collect and remove waste and refuse in accordance with company procedures
  • To ensure Parking Enforcement is correctly reported and recorded
  • To ensure all faults are reported and recorded following the correct procedure
  • Carry out any other duties as reasonably requested by the Supervisor/Manager or other APCOA senior representative

Working Practices

  • Implements traffic control measures within the car parks and the taxi holding and drop off areas as defined in the site map
  • Maintains the expected standards of quality, cleanliness and safety
  • To provide a high standard of customer service to all car park users / customers and resolves customer concerns in a timely and efficient manner
  • To be visible in the car parks and the point of contact for customer queries and/or concerns
  • To be actively visible in the Taxi holding area and the Taxi Pick-up/Drop-off area

Customers/Clients

  • Apply problem solving skills to resolve problems and answer customer questions with empathy and on a timely basis
  • To undertake foot patrols of the car park
  • To assist customers in distress or in need of other assistance
  • To monitor activity on the car park and to deter any criminal activity
  • To maintain good relations with all customers and internal and external stakeholders

What you’ll do

  • SIA badge advisable but not essential.
  • Door and security experience required as this is sometimes a high pressure environment.
  • 12 hour shifts 10am – 10pm
  • Working 4 days on, 4 days off (Weekend shifts required)
  • 42 hours per week

What we’ll offer you

  • £19,044 per annum
  • Annual leave
  • Company pension
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