We are looking for a Team Leader to operate at London Luton Airport. The role will be focused on monitoring and managing the day-to-day operations of the airport’s parking services. The Team Leader will need to maintain strong communications and consult daily with internal managers for assistance and to resolve outstanding issues.
What you’ll do:
Overseeing day-to-day operations, consisting of car parks, valet parking and the bussing operation, along with the SDM on shift, taking the lead in their absence
Communicate daily with the Operations Manager, Service Delivery Manager & Transport Supervisor/Manager to tackle outstanding concerns.
Be the first point of contact for any customer issues that arise on site
Be the primary contact for all customer issue and clients in the absence of the SDM
Prepare and allocate staff across the entire operation to ensure resources are deployed efficiently and effectively
Organise, manage, and motivate the team across the operation whilst monitoring their performance and ensuring the delivery of allocated tasks
Ensure the effective running of the car parks and the bus service
Complete shift handover forms between outgoing and incoming crews
Monitor and report the SLA performance of all the services provided by APCOA
Report and equipment or vehicle defects on site and ensure that works are completed within the agreed site SLA’s.
Any reasonable duty as requested by a more senior manager
What you’ll bring:
Proven experience of people management - minimum of 1 years in a people management role
Experience of working with members of the public and managing customer service staff
Experience of supervisory/ management in last 3 years
Knowledge of APCOA parking
Sound financial and analytical skills
Working knowledge of MS Office
Able to prepare reports
Strong oral and written communicator
Be able to prioritise and multitask
Ability to manage and motivate
Excellent inter-personal skills with the ability to build relationships at all levels
Smart and professional attitude
Self-motivated, pro-active nature
What we’ll offer you:
£25,983 per annum
42 hours a week – shift pattern involves days and nights
20 days including bank holidays (1 additional day per year to a maximum of 25 days annually)
Employee Discount Scheme
Full UK Drivers Licence is required - position is subject to DBS disclosure report.
Applicants will need to write a covering letter and submit their CV.