Training Manager (Hackney, UK)

APCOA Parking UK
  • Location:Hackney
  • Department:Management
  • Salary Details: £TBC

About The Role

Working as part of the management team to ensure all operational and Training requirements / key progress indicators are met through all aspects of the contract ensuring quality standards and contractual requirements are maintained.

What you’ll do

  • Ensure all staff are well groomed, trained and equipped with the requisite knowledge and skills to carry out their job roles effectively.
  • Build and develop engaging, interactive and innovative training programmes & deliver training to the workforce.
  • Develop and deliver robust induction programmes for new recruits
  • Develop and deliver training programmes aimed at ensuring CEO errors are reduced to the minimum to conform to clients expectations.
  • Undertake training needs analysis to identify the gap between current and desired performance and determine the training and development needs required to bridge the gap.
  • Remain abreast of legislative, regulatory, operational changes & ensure these are reflected in the development and delivery of all training programmes.
  • Attend and contribute to quality assurance meetings aimed at improving staff performance.
  • Ensure regular reviews of staff performance to meet client and business requirements.
  • Liaise with relevant governmental agencies, authorities for updates on parking regulations and operations.
  • Continuous monitoring of enforcement activity, involving regular reporting on KPI’s to management.
  • Deputise in the absence of ACMs.
  • Develop and deliver training programmes to prepare staff for their jobs roles.
  • Regular review of training programmes to reflect any legislative or operational changes.
  • Review PCN’s cancelled as a result of errors made by CEOs and challenge the ones that may not fall under CEO error.
  • Ensure KPI 2 and 3 of the contract is achieved monthly by training and retraining staff to reduce CEO errors to meet client’s expectation.
  • Consistent support for supervisors by developing and delivering relevant training programmes to improve their skills and knowledge in managing their teams.
  • Attending monthly Quality Assurance meetings/ Service Improvement Group to discuss quality and operational issues in parking enforcement.
  • Preparing monthly CEO error rates for supervisors and managers to measure CEO’s performance and identify training needs.
  • Review/Draw up quarterly training plans for all staff.
  • Attend and contribute to Quality Assurance meetings aimed at improving staff performance.
  • Liaise with the client and relevant authority to clarify issues bothering on quality and operations.
  • Regular consultation with the 3 ACM’s to address quality issues with their department.
  • Attend weekly ‘Task Update’ meetings with the CM and other departmental heads.
  • Testing of all software upgrades to ensure they are working as required and assist on the implementation.
  • Attend monthly PEC meetings and report development /issues on training and quality of staff productivity.

What You'll Bring:

  • Full UK driving licence
  • Proficient user of Microsoft office tools such as outlook, Word, Excel, presentation etc.
  • Presentation skills and delivered with confidence.
  • Experience in mentoring and coaching.
  • Excellent people management and highly effective communication skills.
  • Able to demonstrate excellent oral and written communication skills
  • Excellent interpersonal skills with the ability to build and maintain positive working relationships
  • Excellent problem-solving skills
  • Able to manage and motivate staff to deliver an excellent level of service
  • Self-motivated, proactive nature
  • Ability to prioritise, organise and multi-task
  • Excellent attendance record
  • Minimum 36 months management experience gained within the last 3 years at Team Manager or equivalent level where you managed a team of supervisors or equivalent grade or above
  • Experience of implementing effective cost control and understanding of budgets
  • Experience of monitoring KPIs
  • Preparation of reports
  • Experience of Dealing with disciplinary issues with a good understanding of policy and procedure
  • Experience in collecting and analysing data to make decisions
  • Worked within a client facing role

What we’ll offer you

  • Salary TBC
  • 40 hours per week- any 5 of 7days
  • Training and Development
  • Employee Discount scheme
  • Pension
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