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Junior Team Leader (Stuttgart, DE)

APCOA Parking

The APCOA PARKING Group is the leading European parking manager. With over 40 years of experience and know-how from 13 European countries, the APCOA PARKING Group manages around 1.4 million individual parking spaces at over 9,000 locations. With around 4,900 employees, APCOA generates sales of almost 700 million euros. As a private equity-led company, we are pursuing an ambitious growth strategy and would like to take you with us on our path to digitization.

As a junior team leader (m / f / d) for our parking control center at Stuttgart Airport, you will organize the team's environment and take on the following tasks:

Junior team leader (m / f / d) in the parking control center Call Center (inbound)

Your tasks

  • Ensuring customer satisfaction is your most important task
  • You are the first point of contact for the team (in the shift system)
  • The processing of escalation cases is your responsibility
  • You support customer support by telephone
  • You have operational responsibility for day-to-day business including personnel deployment planning
  • You carry out coaching and training
  • You control and optimize the work processes and service standards
  • You analyze and optimize productivity

Your profile

  • You have experience in team management
  • You have a very good service and quality orientation
  • You have good knowledge of MS Office (especially Excel)
  • Excellent written and spoken German and good English
  • Ideally, you already have knowledge of the call center
  • You have a structured, independent and goal-oriented way of working
  • We assume willingness to work in shifts

We offer

  • Performance-based remuneration including a performance bonus
  • Comprehensive and targeted training
  • A demanding and varied area of responsibility
  • Opportunities for further development
  • Good transport connections (Stuttgart Airport) and free parking
  • Free drinks and subsidized lunch
  • Various company events and team building measures
  • Corporate benefits - perks and discounts on various platforms

Have we sparked your interest? Then please use our online application form at www.apcoa.de or send us an e-mail (Application(at)apcoa.de) to send us your complete application documents (cover letter, curriculum vitae, work and diploma) stating the earliest possible starting date, yours Salary expectations as well as the job title "Junior Team Leader (m / f / d) Call Center" to be sent.

Antonio Cerbone

Please Note: the original job description is in German.

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