Account Manager (Chicago, US)


Arrive is looking for an Account Manager to help nurture and optimize our growing list of partners. With this opportunity you'll take on a portfolio of existing partners; maximizing the relationships through both tactical and strategic efforts. Sound like you? Read on...

What you'll be doIng:

  • Serve as primary point of contact to a portfolio of strategic partners - both new and existing - across multiple verticals, including ticketing and venues, travel, automotive and local.
  • Build and maintain strong, long-lasting partner relationships. Develop trusted advisor relationships with partner stakeholders and executive sponsors
  • Develop, plan and build new business opportunities within existing clients and/or identify areas of improvement that maximize value proposition and drive revenue
  • Collaborate with Business Development, Product, and Engineering teams to effectively and efficiently onboard new partners
  • Responding to daily requests for support on integration projects ranging from a simple deep link in an email campaign to a ground up native app build, using our transactional APIs.
  • Define, standardize and maintain documentation of all integration options and best practices throughout the customer lifecycle
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Monitor and develop sales reports for internal and external use
  • Articulate and update partners on existing and new product features or initiatives; support and troubleshoot during any technical outages
  • Help forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

What you brIng to the table:

  • Bachelor’s degree. Business or marketing majors are a plus
  • 3-5 years of relevant experience in account management of B2B clients
  • Exceptional interpersonal skills and customer service orientation with a proven ability to build trusted, long-term relationships as a subject matter expert to partners’ sales, product, and engineering teams
  • Strong analytical skills. You have the ability to identify business questions, know what data is necessary to answer those questions, and can develop recommendations/guidance to partners based on that data.
  • Familiarity inspecting network traffic in a browser, using web browser developer tools, SQL, REST API documentation, cURL, Postman, etc.
  • Proven project management expertise and the ability to manage multiple deliverables at various stages across functions in an effective and efficient manner.
  • Must possess an entrepreneurial spirit, be self-motivated, and have a record of exceeding goals and objectives
  • Ability to work under pressure in high visibility, fast-paced, and dynamic environments
  • Superior problem-solving skills and an inherent “will-to-win”
  • Passion for using data to find hidden opportunities
  • Proficient with Microsoft Office, Google Docs and Customer Relationship Management tools

More about the team:

We are a tight knit team that is fun, inclusive, and hard working. We have a firm, non-negotiable no jerk policy. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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