Remote Customer Experience Agent (Chicago, US)


Founded in 2006, Chicago based Arrive (formerly ParkWhiz) has rapidly emerged from a "start-up" to the industry leading online marketplace for parking bookings nationwide. Blow-your-socks-off customer support is at our core.

We’ve grown rapidly and are in search of part time employees to work remotely and ensure the best possible experience for customers across our national network. This is an outstanding opportunity for smart, sociable, self motivated individuals who are passionate about user experience and want flexibility to work from home.

What you'll be doIng:

  • Bringing a laser-like focus to customer support via telephone during day time hours
  • Delicately balancing swift customer resolutions with warm, pleasant support
  • Mastering company policies and showing ability to think quickly when the pressure is on!

What you brIng to the table:

  • Friendly and personable disposition - you have a friendly, warm voice - even when times get tough!
  • Excellent verbal communication skills
  • Unflappable: no problem or amount of calls phases you or your quality of work.
  • Keen discernment - think Sherlock meets a Supreme Court Judge
  • Tech savvy. You can simultaneously manage multiple systems, screens, and tasks
  • Self motivated. You understand the impact of a highly-satisfied, excited crew of users; you are slightly obsessive-compulsive about grinding away at issues
  • Bilingual? Huge plus!

Items of note:

  • This is a remote part-time position with no office time required - as long as you reside in Illinois!
  • SET SCHEDULE: Friday - Tuesday, Available shifts in application
  • Must provide a computer/laptop with a reliable, hard-wired internet connection. Arrive will supply a headset and software licenses.
  • PC Requirements: Windows 8 or above (no Mac requirements)
  • Must be able to attend 3.5 consecutive days of training via video conference and have semi-regular check-ins with management
  • Starting hourly rate of $15/hour

More about the team:

We are a tight knit team that is fun, inclusive, and hard working. We have a firm, non-negotiable no jerk policy. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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