As Support Manager your duty will be to provide technical assistance for those companies that use, integrate or develop further applications for ASURA Technologies’ software solutions. You will be working with the support team and provide internal sales and business support. As Support Manager you will liaise with the technical team that consists of developers, programmers, software engineers and business people like sales and product managers and customers. You will also be participating in writing technical documentations (FAQ, guides and manuals) and helping to improve the protocols and workflow of the support team.
We expect you to have a clear understanding of the technology involved and evolve your knowledge continuously. A positive attitude towards learning and generally solid technical basis mostly in SW development is highly recommended. Additionally a firm grasp on programming languages (preferably C++ and C#), IP network administration, digital imaging and image processing technologies are a most welcome advantage. You should have 2 years of proven track record in customer service, technical support or helpdesk environment. Our business language is English – we communicate in English with our customers as well – so fluency is expected at least on the technical jargon level.
As a candidate you have a bachelor’s or higher degree in IT, Programming, Computer Science, Electrical engineering or related fields of equal experience.Apply for this job