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Customer Service (Viladecavalls, ES)

CIRCONTROL

About the job

Due to our strong expansion and growth of our company, we offer an excellent opportunity to develop a professional career for the Customer Service position in our center located in Viladecavalls (Terrassa, Barcelona).

The person selected will be responsible for giving support to the Sales and After-Sales department in customer service and for managing the confirmation of offers and orders in accordance with the rates and sales catalog so that the products are manufactured and the services in accordance with the conditions agreed with the clients.

Tasks:

  • Enter orders via CRM.
  • Inform customers about orders, availability and expected delivery dates.
  • Update the rates and discounts of the clients and the BDM assigned to each client.
  • Consult and control the stock to confirm the delivery time and confirm the order to the clients.
  • Record and track customer incidents in CRM.
  • Support to after-sales technicians for Level 1 inquiries and management of customer returns for both returns and repairs.
  • Generation of opportunity reports, order reports, portfolio and billing estimates / forecasts.

Requirements:

  • Training in Administration and Commerce or similar.
  • Advanced level of English (valuable knowledge of other languages).
  • Experience in export management, knowledge of international trade and the Office and ERP package.
  • Proactive person, with initiative and with clear internal and external customer orientation.

We offer:

  • Stable contract.
  • Flexible schedule.
  • Excellent work environment in a dynamic and motivating environment.
  • Unbeatable environment surrounded by nature.
  • Subsidized menu with healthy and local products.
  • English classes "in Company".
  • Continuous training plan.
  • Flexible Compensation Plan (Health with dental coverage).

The suitable candidate will join the company with a remuneration and long-term career plan / development to be personally agreed according to the values contributed.

At CIRCONTROL we are committed to equal opportunities and the creation of an inclusive work environment for all people. For this reason, we welcome applications regardless of their ethnic origin, nationality, gender, gender identity, color, religious beliefs, disability, sexual orientation, age or marital status.

Please Note: the original job description is in Spanish.

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