At EasyPark, we love cities. We love them for work, for play and everything in between. That’s why our mission is to make life in cities that much easier – by taking care of the parking. We make sure you never miss a beat by making it quicker and easier to find, pay, administer, operate and plan parking.
Our team is growing and we are currently looking for a Helpdesk Agent to strengthen our Internal IT team. As Helpdesk Agent you report to the Head of Internal IT and will collaborate closely with all different functions at Easypark. As IT Helpdesk Agent your core duties will include working in a 1st- and 2nd-line support capacity; owning, participating, and handling incoming helpdesk tickets according to SLAs. You will also help end-users with troubleshooting in person, messages, or remote access.
This is an exciting opportunity to work in a fast paced international company, in a great team that loves problem solving and finding the best solutions possible. We are working with a cloud-first strategy, so you will be working with a lot of top of the line technology, and minimal on-prem infrastructure.
You will contribute & make an impact through:
Helping your colleagues with various IT related issues, as well as monitoring and following up on reported Incidents, Service Requests, and Problems
On-site support at our Stockholm Office, and remote guidance to other offices
Participating in exciting IT and Business projects as a technical specialist
Proactively working to minimize new and recurring incidents by suggesting and implementing service and process improvements
Managing hardware procurement and fulfillment
Working with our Joiner, Mover, Leaver process, and finding ways for us to improve
Software and hardware license management
Working together with our vendors and suppliers, building partnerships
Keeping documentation, knowledge base articles, and CMDB up-to-date
Plan and lead internal educational sessions across all functional areas
We don’t know you yet but we believe that you are:
Proactive - Self-driving and can work without supervision. Takes responsibility and deliver on promises
Communicative - Good social skills and ability to talk to many different stakeholders, including external suppliers. Comfortable with educating others (team members and end-users) in technical concepts
Team player - Likes to work in a team environment and willing to help other team members when needed Curious - Wanting to learn more and excited about new technologies and tools that can help others
Having integrity - Ability to say no, prioritize and argue for a certain strategy
We don’t think one size fits all, but a successful candidate might have the following:
Recently graduated from a relevant school/program, or has worked for a couple of years in the field and knows how to work in a structured and organized way in a Helpdesk environment
Experience giving remote and on-site end-user support
Experience in cloud and SaaS systems
Experience in Troubleshooting on both PC and Apple computers
Experience from Google Workspace administration
It is meritorious if you have experience working with a ticketing system, Jumpcloud administration, Atlassian products, working according to ITIL processes, and operational information security.
Excellent spoken and written skills in English are required. Swedish is not required
This role is based at our headquarters in Stockholm, Sweden. The position will require occasional support after business hours and travels to offices within Sweden and other countries.
One final thing
EasyPark expects a lot, not in the old-fashioned way, but in expecting your ideas, initiatives, hard work and commitment to contribute towards the common goals of the company. EasyPark is a driven team with big goals, so we seek individuals who are truly passionate about their work and possess the entrepreneurial spirit to overcome challenges and deliver. Being a part of the EasyPark team will, for the right person, be a fruitful and personally enhancing journey.