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Operations Specialist (Milan, IT)


We are currently looking for a Operations Specialist with a few years of experience in technical support/operations. You will be supporting our Italian customers and have daily contact with both Italian colleagues and our international team, in a very exciting and fast-paced work environment.

You might have an educational background within engineering or IT and since you will collaborate with colleagues across Europe we believe it is important you have a good level of English.

About EasyPark

At EasyPark, we love cities. We love them for work, for play and everything in between. That’s why our mission is to make life in cities that much easier – by taking care of the parking. We make sure you never miss a beat by making it quicker and easier to find, pay, administer, operate and plan parking.

Since 2001, our award-winning smart parking services have been helping drivers find and pay for parking in over 1500 cities in 20 markets. But what we do doesn’t stop there. On a larger scale, our technology helps businesses, operators and cities with parking administration, planning and management. What we actually do is make urban life easier – one parking spot at a time.

The role

You will play a vital role in operations and customer relationship retention, and optimisation by driving support through guidance, counseling and recommendations. By customers we mean our Italian partners, i.e., the cities and companies managing parking in Italy. Your main responsibility will be to secure a seamless implementation of the EasyPark system by configuring, maintaining and supporting sold products and services for our partners.

How will you contribute and make an impact?

  • By providing excellent operative support to new and existing partners
  • Through configuration & mapping of the area codes, quality assurance and optimisation of processes
  • By collaborating with your direct manager, sales & distribution colleagues in Italy as well as IT and product owners in our Swedish HQ
  • Through system setup to complete new city integrations, and implementing EasyPark services for the cities
  • By ordering, reviewing and being accountable for the roll-out of exposure material

About you

You take pride in being highly structured and organised. You are used to going through complex data and proactively solving problems. You are known to be persistent and follow through. You love new challenges and welcome change. You act without prestige and are happy to help your team and work on a variety of tasks. To collaborate and interact with external partners and internal stakeholders is something you enjoy and you understand the importance of clear communication and keeping your customers informed.

Your background:

  • Bachelor degree within engineering , IT or equivalent, you might be a recent graduate or with a few years of experience
  • You are system and tech savvy, familiar with excel, to process and manage data
  • You might come from a technical support background or similar, were you have built and maintained a strong customer relationship
  • You are fluent in Italian, and have excellent skills in English, proficiency in any other European language is a plus
  • Previous experience with CRM and Ticketing Systems is a plus
  • You will be based at our Italian office in Milan.

NOTE: Please apply with your CV and Cover Letter in English.

One final thing

EasyPark expects a lot, not in the old-fashioned way, but in expecting your ideas, initiatives, hard work and commitment to contribute towards the common goals of the company. EasyPark is a driven team with big goals, so we seek individuals who are truly passionate about their work and possess the entrepreneurial spirit to overcome challenges and deliver. Being a part of the EasyPark team will, for the right person, be a fruitful and personally enhancing journey.

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