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Partner Success Manager (Koper, SI)

EasyPark

At EasyPark, we love cities. We love them for work, for play and everything in between. That’s why our mission is to make life in cities that much easier – by taking care of the parking. We make sure you never miss a beat by making it quicker and easier to find, pay, administer, operate and plan parking

In this role you’ll work as a junior technical specialist, supporting our Slovenian customers. You’ll have daily contact with both Slovenian colleagues and our international team, in a very exciting and fast-paced work environment. We are looking for a professional with 1-3 years experience in technical support/operations. A degree in engineering or IT is strongly preferred. English (C1 or above) is a must.

The Role

Are you a recent graduate with a few years of experience and eager to work in an international environment where English is the business language? You will play a vital role in operations and customer relationship retention, and optimization by driving support through guidance, counseling and recommendations. By customers we mean our Slovenian partners, i.e., the cities and companies managing parking in Slovenia. Your main responsibility will be to secure a seamless implementation of the EasyPark system by configuring, maintaining and supporting sold products and services for our partners. You will be based at our Slovenian headquarter in Koper.

You will contribute & make an impact through:

  • By providing excellent operative support to new and existing partners
  • Through configuration & mapping of the area codes, quality assurance and optimization of processes
  • By collaborating with your direct manager, sales & distribution colleagues in Slovenia as well as IT and product owners at our Swedish HQ
  • Through system setup to complete new city integrations, and implementing EasyPark services for the cities
  • By ordering, reviewing and being accountable for the roll-out of exposure material

About you

You take pride in being highly structured and organized. You are used to going through complex data and proactively solve problems. You are known to be persistent and follow through. You love new challenges and welcome change. You act prestige less and are happy to help your team and work on a variety of tasks. To collaborate and interact with external partners and internal stakeholders is something you enjoy and you understand the importance of clear communication and keeping your customers informed.

Your background

We don’t think one size fits all, but a successful candidate might have the following:

  • Bachelor degree within engineering , IT or equivalent, you might recently have graduated or a few years ago
  • You are system and tech savv and familiar with excel, to process and manage data
  • You might come from a technical support background or similar, were you have built and maintained a strong customer relationship
  • You are fluent in Slovenian and have excellent skill in English and Italian, proficiency in any other European language is a plus
  • Previous experience with CRM and Ticketing Systems is a plus

This role is based in Koper.

NOTE: Please apply with your CV and Cover Letter in English.

One final thing

EasyPark expects a lot, not in the old-fashioned way, but in expecting your ideas, initiatives, dedication and commitment to contribute towards the common goals of the company. EasyPark is a driven team with high ambitions. We seek individuals who are truly passionate about their work and possess the entrepreneurial spirit to overcome challenges and deliver. Being a part of the EasyPark team will, for the right person, be a fruitful and personally enhancing journey.

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