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IT Help Desk (Cologne, DE)

evopark

About us

evopark is a technology company that aspires to shape the mobility of tomorrow. We optimize the operation of parking spaces with our end-to-end software solutions. Above all, our products enable efficiency and sales increases in a market that is currently changing rapidly.
evopark was founded in 2014 and has since established itself as a leading technology partner in the parking industry. Our customers include large and regional car park operators as well as well-known mobility providers such as Porsche and Mercedes-Benz.
We have been part of the Scheidt & Bachmann Group since 2018, one of the world's leading providers of parking systems.

Do you enjoy dealing with people? Do you want a dynamic work environment with varied tasks? Then shape the mobility of tomorrow with us!

Your tasks

  • Acceptance, processing and answering of support requests and problems by phone, email or ticket system in a technically demanding environment
  • Assessment and classification of faults and requests regarding their priority
  • Communication and escalation of major incidents
  • Acceptance, classification and documentation of service requests
  • Independent monitoring of response times
  • Creation of solution documentation in the Knowledge Management System
  • Fast and dynamic teamwork

Your profile

  • Completed training as IT specialist (m / f / d) system integration, IT system electronics technician (m / f / d) or equivalent training in the IT environment
  • Understand network topologies and protocols
  • Good knowledge of network administration and user support
  • High quality awareness as well as service-oriented thinking and acting
  • ServiceNow knowledge is an advantage
  • Good German and English skills round off your profile

Our offer

  • Motivating work environment in an open and dynamic team
  • Responsibility from day one, active customer contact and the latest software tools
  • Participation options for the future of evopark
  • Competitive remuneration and flexible work arrangements

We look forward to your application including salary expectations!

Please note: the original job description is in German.

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