evopark is a technology company that aspires to shape the mobility of tomorrow. We optimize the operation of parking spaces with our end-to-end software solutions. Above all, our products enable efficiency and sales increases in a market that is currently changing rapidly. evopark was founded in 2014 and has since established itself as a leading technology partner in the parking industry. Our customers include large and regional car park operators as well as well-known mobility providers such as Porsche and Mercedes-Benz. We have been part of the Scheidt & Bachmann Group since 2018, one of the world's leading providers of parking systems.
Do you enjoy dealing with people? Do you want a dynamic work environment with varied tasks? Then shape the mobility of tomorrow with us!
Acceptance, processing and answering of support requests and problems by phone, email or ticket system in a technically demanding environment
Assessment and classification of faults and requests regarding their priority
Communication and escalation of major incidents
Acceptance, classification and documentation of service requests
Independent monitoring of response times
Creation of solution documentation in the Knowledge Management System
Fast and dynamic teamwork
Completed training as IT specialist (m / f / d) system integration, IT system electronics technician (m / f / d) or equivalent training in the IT environment
Understand network topologies and protocols
Good knowledge of network administration and user support
High quality awareness as well as service-oriented thinking and acting
ServiceNow knowledge is an advantage
Good German and English skills round off your profile
Motivating work environment in an open and dynamic team
Responsibility from day one, active customer contact and the latest software tools
Participation options for the future of evopark
Competitive remuneration and flexible work arrangements
We look forward to your application including salary expectations!
Please note: the original job description is in German.