Reports To: Director of Operations, Director of Business Development
Supervises: Sales Agents
The Regional Manager oversees the day-to-day operations for mobility services that provide a sustainable and affordable transportation option for residents and visitors. The Regional Manager is critical to managing sales teams, developing effective and efficient operational procedures, troubleshooting equipment, communicating effectively with the different stakeholders involved---including municipalities, vendors, and customers---, planning and executing expansions, thinking critically and solving complex issues, increasing sales across all revenue lines and creating a positive and supportive work environment for our team.
60% - Oversee the day-to-day operations of existing parking services to ensure project effectiveness, cost efficiency, user satisfaction, and compliance with contract requirements, including but not limited to: team management, community outreach, coordination with cities, townships, or other government agencies, system planning, sales outreach, preparing reports for various stakeholders, relationship management with various partners (internal and external---vendors, subcontractors, municipalities)
35% - Planning and deployment of regional expansion into new markets or deployment of new services in existing markets, including but not limited to: outreach to new markets, Request for Proposal responses, system planning and development--- vendor management, establishing sales teams, and private vendor outreach and sales.
5%- Participate in other initiatives and provide support for other roles; ad hoc tasks.
Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
System Analysis and Evaluation: Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.