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Customer Success Manager (Austin, US)

Flash

FLASH is an innovator in the urban mobility space, helping businesses rethink one of their most valuable assets: the parking garage. Our award-winning cloud-born platform is custom configurable, secure, reliable, and grows alongside you as business or consumer demands evolve.

We are currently building a Customer Success Team and are looking to hire leaders in Customer Success. These driven individuals will help us reach higher levels of customer satisfaction to achieve more referrals, higher same store sales, and increased customer retention.

Successful candidates in this role will be internal customer-centric leaders that learn and understand many facets of an organization. You will master the concept of how internal departments successfully support our customer objective while rhythmically following up and communicating with additional external facing Customer Success Managers (CSM).

What You Get To Do:

  • You will understand retention, same store sales, operational impact goals, and process milestones for select FLASH clients
  • You will lead relationships for multiple departments, as needed, between supporting functions and client facing CSMs
  • You will understand the value of FLASH technology and products with a goal towards delivering maximum efficiency for external facing CSMs and executing on customer objectives
  • You will assist and take a leadership role in delivering training and educational materials for other members of the Customer Success department
  • You will review customer complaints, concerns, support tickets, development projects, and collaborate with internal departments to improve all aspects of the customer experience
  • You will maintain an updated understanding of FLASH products and services, assisting internal and external customers with questions, making well-informed suggestions about the best products for their needs
  • You will optimize existing processes within the company and actively enhance all Customer Success initiatives

What You Have:

  • 3+ years of experience in Sales, Customer Service, or a Customer Success position
  • Exceptional ability to communicate, foster positive business and support relationships
  • Technical skills related to the specific products being represented a plus
  • Accountability and strong personal organization skills
  • Experience analyzing and optimizing existing processes while providing collaborative feedback for other departments
  • Solid understanding of potential customer concerns and thoughts regarding the use of products with the ability to troubleshoot as needed
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