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Field Operations Technician (Austin, US)

Flash

FLASH is an innovator in the urban mobility space, helping businesses rethink one of their most valuable assets: the parking garage. Our award-winning cloud-born platform is custom configurable, secure, reliable, and grows alongside you as business or consumer demands evolve.

The Field Operations Technician will be providing support for FLASH customers, who are local to a specific area. With the support of Flash Support Services, the Field Operations Technician will be responsible for providing local support across multiple garages and parking lots that use all different types of Flash PARCS equipment, ensuring that the FlashParking equipment is fully functioning and troubleshooting issues that may arise.

The Field Operations Technician will document issues and resolutions daily in a ticketing system and will report back to the client when a repair is made. This role will work with their manager to schedule and coordinate work and repairs as needed, for hardware failures that require contracted vendor involvement.

What you'll do:

  • Work directly with remote Flash Support and Field Operations to address all issues as they arise
  • Work with remote teams to ensure equipment and software application is dully functioning across all facilities in your local market
  • Track and report on a variety of information (including status of service inspections, open items, and lessons learned) to the customer
  • Meet with the customer as needed to identify and provide guidance on trouble spots, present plan of action to rectify chronic issues, and present new features that may serve their operation
  • Review and act on dispatches and any automated alerts assigned to you and tied to each facility

What you have:

  • Bachelors Degree, Associates Degree or a Technical School Certification in a related field (or equivalent education, plus customer support, project coordination or account management experience)
  • Experience with increasing responsibility in a technical field, typically acquired through 5-10 years of experience
  • Experience communicating with colleagues and customers in a technical support environment
  • Customer support, project coordination or account management experience

Preferred:

  • PARCS experience, Access Control/CCTV experience, Comptia A+, Network+ certifications are preferred

Who you are:

  • You are an over-communicator with great customer service skills
  • You have strong focus with extreme attention to detail, and are skilled in troubleshooting
  • Proficient in MS Office suite, Salesforce experience a plus
  • Proficiency with other Microsoft Office applications
  • Strong written and verbal communication skills
  • Ability to use a personal computer
  • Ability to read, write, speak and understand the English language in a business environment
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