FLASH is an innovator in the urban mobility space, helping businesses rethink one of their most valuable assets: the parking garage. Our award-winning cloud-born platform is custom configurable, secure, reliable, and grows alongside you as business or consumer demands evolve.
There’s no single formula for maximizing value: every community has its own unique demands. But with FLASH technology, every parking asset can become a hub for modern mobility. From smarter infrastructure to sophisticated software, our organization is digitally transforming the mobility experience, one hub at a time.
As the Field Product Trainer, you are the subject matter expert on our client’s ever-evolving line of products and conduct in-person training sessions. The training sessions range from one-on-one to large group presentations, with learners who have a broad spectrum of technical experience. The focus of this position will be to educate new and existing customers post installation and assist with parking operation-based issues.
What will you get to do at Flash:
Travel to new Flash customer locations (nationwide) to train and assist operations on Flash equipment and products
Identify new training needs and create content to address them
Work with customers to understand their unique operational needs and advise on solutions and best practices
Maintain, test, and review existing training materials
Manage and prioritize a training schedule
Collaborate with support technicians to ensure customer training needs and knowledge gaps are addressed
High School Diploma or equivalent is required.
Some college or degree is a plus.
Minimum of 2+ years of experience in a customer facing support role required
Minimum of 2+ years prior training experience in an external customer capacity required
Knowledge, Skills and Abilities
Effective and professional communicator
Ability to resolve problems on-the-spot quickly and calmly
Comfortable with iOS and Android platforms
Aptitude for technical applications
Experience with troubleshooting methodologies
Strong project management and computer skills
Ability to read, write, speak and understand the English language in a business environment.
If you are passionate about working with a strong team who is committed to accomplishing our goals, we want to hear from you!