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Field Product Trainer (Austin, US)


FLASH is an innovator in the urban mobility space, helping businesses rethink one of their most valuable assets: the parking garage. Our award-winning cloud-born platform is custom configurable, secure, reliable, and grows alongside you as business or consumer demands evolve.

There’s no single formula for maximizing value: every community has its own unique demands. But with FLASH technology, every parking asset can become a hub for modern mobility. From smarter infrastructure to sophisticated software, our organization is digitally transforming the mobility experience, one hub at a time.

As the Field Product Trainer, you are the subject matter expert on our client’s ever-evolving line of products and conduct in-person training sessions. The training sessions range from one-on-one to large group presentations, with learners who have a broad spectrum of technical experience. The focus of this position will be to educate new and existing customers post installation and assist with parking operation-based issues.

What will you get to do at Flash:

  • Travel to new Flash customer locations (nationwide) to train and assist operations on Flash equipment and products
  • Identify new training needs and create content to address them
  • Work with customers to understand their unique operational needs and advise on solutions and best practices
  • Maintain, test, and review existing training materials
  • Manage and prioritize a training schedule
  • Collaborate with support technicians to ensure customer training needs and knowledge gaps are addressed


  • High School Diploma or equivalent is required.
  • Some college or degree is a plus.


  • Minimum of 2+ years of experience in a customer facing support role required
  • Minimum of 2+ years prior training experience in an external customer capacity required

Knowledge, Skills and Abilities

  • Effective and professional communicator
  • Ability to resolve problems on-the-spot quickly and calmly
  • Comfortable with iOS and Android platforms
  • Aptitude for technical applications
  • Experience with troubleshooting methodologies
  • Strong project management and computer skills
  • Ability to read, write, speak and understand the English language in a business environment.

If you are passionate about working with a strong team who is committed to accomplishing our goals, we want to hear from you!

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