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Field Product Trainer (Austin, US)

Flash

FLASH is seeking a Field Product Trainer to be the subject matter expert on our client’s ever-evolving line of products and conduct in-person training sessions. The training sessions range from one-on-one to large group presentations, with learners who have a broad spectrum of technical experience. The focus of this position will be to educate new and existing customers post installation and assist with parking operation-based issues.

What you'll do:

  • Travel to new Flash customer locations (nationwide) to train and assist operations on Flash equipment and products
  • Identify new training needs and create content to address them
  • Work with customers to understand their unique operational needs and advise on solutions and best practices
  • Maintain, test, and review existing training materials
  • Manage and prioritize a training schedule
  • Collaborate with support technicians to ensure customer training needs and knowledge gaps are addressed

What we're looking for:

  • High School Diploma or equivalent is required; Bachelors degree or equivalent work experience a plus.
  • At least 2+ years of experience in a customer facing support role required
  • 2+ years prior training experience in an external customer capacity requires
  • Effective and professional communicator
  • Ability to resolve problems on-the-spot, calmly, and professionally
  • Aptitude for technical applications
  • Experience with troubleshooting methodologies
  • Strong project management and computer skills

Benefits & Perks:

  • Opportunities for Advancement - As We Grow, You Grow!
  • Competitive Benefits (Medical, Dental, FSA and HSA plans).
  • Employer-paid: Basic Life + AD&D, Vision, and STD with voluntary add-ons.
  • Access to a 401k plan.
  • Cell phone reimbursement.
  • Commuter Benefits (when applicable).
  • Generous "flexi-time" off and PTO plans : 11 paid holidays!
  • Flexible WFH, determinate by team.
  • An innovative, energetic culture, and a fantastic team
  • Employee Referral Bonus - awesome people know other awesome people!

About FLASH:

FLASH is an innovator in the urban mobility space, helping businesses rethink one of their most valuable assets: the parking garage. Our award-winning cloud-born platform is custom configurable, secure, reliable, and grows alongside you as business or consumer demands evolve.

There is no single formula for maximizing value: every community has its own unique demands. But with FLASH technology, every parking asset can become a hub for modern mobility. From smarter infrastructure to sophisticated software, our organization is digitally transforming the mobility experience, one hub at a time.

 

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