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Field Product Trainer (US)

FlashParking

Description

FlashParking is a rapidly expanding innovative technology bringing the parking industry into the 21st century with cloud-based, open-API software and best-in-class security standards. We know that parking today is not just about getting cars into to the right spots: its about the newest modes of transportation; its about autonomous vehicles and electric cars; its about paying for parking from your smart device at the touch of a finger. That's why we are turning yesterdays parking garages into today's modern hubs of mobility.

Our innovative attitude and dedication to both team and customer success have taken us from a humble founding in 2011 to a massive private equity funding in early 2020. We feel honored and lucky to call Austin home. Through all this, we are excited to meet and hire talent who want to join us on this ride come learn more about us at FlashParking.com.

As the Field Product Trainer, you are the subject matter expert on our client’s ever-evolving line of products and conduct in-person training sessions. The training sessions range from one-on-one to large group presentations, with learners who have a broad spectrum of technical experience. The focus of this position will be to educate new and existing customers post installation and assist with parking operation-based issues.

What will you get to do at Flash:

  • Travel to new Flash customer locations (nationwide) to train and assist operations on Flash equipment and products
  • Identify new training needs and create content to address them
  • Work with customers to understand their unique operational needs and advise on solutions and best practices
  • Maintain, test, and review existing training materials
  • Manage and prioritize a training schedule
  • Collaborate with support technicians to ensure customer training needs and knowledge gaps are addressed

Education

  • High School Diploma or equivalent is required.
  • Some college or degree is a plus.

Experience:

  • Minimum of 2+ years of experience in a customer facing support role required
  • Minimum of 2+ years prior training experience in an external customer capacity required

Knowledge, Skills and Abilities

  • Effective and professional communicator
  • Ability to resolve problems on-the-spot quickly and calmly
  • Comfortable with iOS and Android platforms
  • Aptitude for technical applications
  • Experience with troubleshooting methodologies
  • Strong project management and computer skills
  • Ability to read, write, speak and understand the English language in a business environment.

If you are passionate about working with a strong team who is committed to accomplishing our goals, we want to hear from you!

FlashParking proudly offers a comprehensive benefits package to eligible, full-time employees. We offer a competitive PPO medical plan through a large, national carrier; dental coverage with two (2) plan options; and, company paid vision. In additional we provide basic life and AD&D as well as employer paid short-term disability. Employees can also elect to enroll in additional voluntary life insurance for themselves, their spouse and/or their child(ren); and, long term disability.

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