FLASH is an innovator in the urban mobility space, helping businesses rethink one of their most valuable assets: the parking garage. Our award-winning cloud-born platform is custom configurable, secure, reliable, and grows alongside you as business or consumer demands evolve.
There’s no single formula for maximizing value: every community has its own unique demands. But with FLASH technology, every parking asset can become a hub for modern mobility. From smarter infrastructure to sophisticated software, our organization is digitally transforming the mobility experience, one hub at a time.
Flash is seeking a Tier 2 Support Technician to be responsible for configuring, maintaining, repairing, and supporting tablets and small form factor PCs, as well as supporting and monitoring a managed network. The position will be supporting products remotely with our clients.
Configure and install hardware, software and drivers
Maintain and repair technological equipment (e.g. tablet or small form factor PCs) or peripheral devices
Monitor LAN/WAN and other networks for connectivity, managing components (managed gateways, cellular modems, switches, routers, etc.)
Perform software upgrades as requested, managing both business standard and proprietary software
Address/resolve basic and complex incidents and requests; enter quality information into tickets and appropriately capture data; Complete follow-up and follow-through on all tickets
Manages all “Tier 2” escalation incidents and requests to ensure that work is completed to the customers’ satisfaction
Contributes to ensuring client self-help knowledge; documenting typical requests and incidents, resolutions, and work-around procedures
Identifies, evaluates, promotes, and implements customer support best practices
Mentors, supports, and cross-trains other service desk analysts
Uses creativity and innovation to automate and streamline processes and procedures
High School Diploma or Equivalent
Relevant certifications (e.g. CompTIA A+) will be an advantage
Experience with troubleshooting methodologies and quality testing
3+ years technical customer support
Prior help desk experience
Knowledge, Skills and Abilities
Thorough knowledge of Windows PC environments and associated components
Working knowledge of LAN/WAN networks
Comfortable with working autonomously and self-motivating
Ability to work diligently and utilize problem-solving to fix issues and ensure functionality.
Must have familiarity with Windows devices and hardware
Ability to read, write, speak and understand the English language in a business environment.