FlashParking is a rapidly expanding innovative technology bringing the parking industry into the 21st century with cloud-based, open-API software and best-in-class security standards. We know that parking today is not just about getting cars into to the right spots: its about the newest modes of transportation; its about autonomous vehicles and electric cars; its about paying for parking from your smart device at the touch of a finger. That's why we are turning yesterdays parking garages into today's modern hubs of mobility.
Our innovative attitude and dedication to both team and customer success have taken us from a humble founding in 2011 to a massive private equity funding in early 2020. We feel honored and lucky to call Austin home. Through all this, we are excited to meet and hire talent who want to join us on this ride come learn more about us at FlashParking.com.
As the Software Implementation Analyst, you are the point of contact in assigning and leading Software Implementation projects for PARCS and VALET. You will need to bring strong supervisory and leaderships skills to this position for supportive, yet effective guidance of the team. The focus of this position will be to manage inter-team relations as well as take on responsibilities necessary to support the Software Implementation Manager.
What will you get to do at Flash:
Assign and lead Software Implementation projects for PARCS and VALET; on-call schedules; and, lead Team Workloads
Provide weekly team workload reports to Software Implementation Manager, including any potential staff roadblocks
Lead FlashValet audit process and provide project status reports to Software Implementation Manager
Manage and Coordinate Software Implementation Email inbox and Teams channels
Participate in weekly Contract Review and Bug/Dev Request Update Meetings
Utilize the Salesforce platform to collect, analyze and present project reports to drive continuous process improvements
Supervise and address client escalations where applicable, including serving as the “non-standard business hours” escalation point when assigned
Lead Weekly Project Team Meetings, including assisting with Team Huddles
Manage TaskRay Community Licenses and template updates; as well as lead bi-weekly TaskRay and Config/QA focus groups
Participate in interviewing and on-boarding of new Software Implementation team members
Develop and maintain effective relationships with other departments, including serving as POC for FlashValet coordination
High School Diploma or equivalent is required.
4 year college degree is preferred.
At least one-year of previous experience in a team lead/supervisory role; or a combination of previous parking industry with software implementation knowledge
Experience with collecting and reporting performance metrics utilizing Salesforce
Experience with project management software and managing complex projects and timelines from start to finish
Experience leading and mentoring teams
Knowledge, Skills and Abilities
Ability to effectively communicate complex issues
Natural ability to problem-solve and troubleshoot
Comfortable with iOS and Android platforms
Aptitude for technical applications
Ability to supervise and prioritize issues in a fast-moving environment
Experience with troubleshooting methodologies
Strong project management and computer skills
Ability to read, write, speak and understand the English language in a business environment.
If you are passionate about working with a strong team who is committed to accomplishing our goals, we want to hear from you!
FlashParking proudly offers a comprehensive benefits package to eligible, full-time employees. We offer a competitive PPO medical plan through a large, national carrier; dental coverage with two (2) plan options; and, company paid vision. In additional we provide basic life and AD&D as well as employer paid short-term disability. Employees can also elect to enroll in additional voluntary life insurance for themselves, their spouse and/or their child(ren); and, long term disability.