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Software Implementation Specialist (Austin, US)

FlashParking

FlashParking is a rapidly expanding innovative technology bringing the parking industry into the 21st century with cloud-based, open-API software and best-in-class security standards. We know that parking today is not just about getting cars into the right spots: it’s about the newest modes of “transportation”; it’s about autonomous vehicles and electric cars; it’s about paying for parking from your smart device at the touch of a finger. That's why we are turning yesterday’s parking garages into today’s modern hubs of mobility.

Our innovative attitude and dedication to both team and customer success have taken us from a humble founding in 2011 to a massive private equity funding in early 2020. We feel honored and lucky to call Austin home. Through all this, we are excited to meet and hire talent who want to join us on this ride – come learn more about us at FlashParking.com.

As a Software Implementation Specialist, you will work with our new customers to ensure the successful implementation of FlashParking hardware and software installations. Achieved through understanding customer business goals and objectives, developing strong rapport, and executing SaaS software configuration. You are a critical player, as a member of the Operations team, in driving long-term customer success and demonstrating the value of all FlashParking solutions. Think outside the box! An awesome opportunity to grow big with an amazing team!

What You Will Do

  • Understand and translate customer business goals and deliverables into successful software configuration.
  • Document SaaS software configuration, prepare and execute testing and data conversions using standard tools, and following established processes and guidelines.
  • Evaluate and process onboarding data utilizing Microsoft Excel, Microsoft Word, JIRA, and custom SaaS software.
  • Assist customers in navigating the technical aspects of the onboarding process, including the initial configuration of the FlashParking product to meet the customer’s operational needs.
  • Troubleshoot customer issues pertaining to platform usage and configuration.
  • Track and maintain accurate client records and hit key onboarding services milestones using Salesforce, Jira, and project management tools.

Education

  • High School Diploma or Equivalent

Experience

  • 3+ years of experience in a customer-facing, or support role for a technology company
  • Experience with general project management software
  • Solid technical aptitude with project configuration experience

Knowledge, Skills and Abilities

  • Exceptional interpersonal skills; you have the unique ability to talk technical details with internal team members and external customers
  • Strong technical aptitude
  • Ability to work independently at a rapid, ever-changing pace
  • Respect processes but be adaptable to facilitate change
  • Critical thinking and proven ability to solve complex problems
  • Strong organizational and analytical skills with keen attention to detail
  • Customer-first mentality; ability to empathize and build customer relationships
  • Experience with Microsoft Excel and general project management software
  • Ability to read, write, speak, and understand the English language in a business environment.
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