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Software Implementation Specialist (Austin, US)


FLASH is seeking a Software Implementation Specialist who will work with our new customers to ensure the successful implementation of FlashParking hardware and software installations. Achieved through understanding customer business goals and objectives, developing strong rapport, and executing SaaS software configuration. You are a critical player, as a member of the Operations team, in driving long-term customer success and demonstrating the value of all FlashParking solutions. Think outside the box! An awesome opportunity to grow big with an amazing team!

What you'll do:

  • Understand and translate customer business goals and deliverables into successful software configuration.
  • Document SaaS software configuration, prepare and execute testing and data conversions using standard tools and following established processes and guidelines.
  • Evaluate and process onboarding data utilizing Microsoft Excel, Microsoft Word, JIRA and custom SaaS software.
  • Assist customers in navigating the technical aspects of the onboarding process, including initial configuration of the FlashParking product to meet the customer’s operational needs.
  • Troubleshoot customer issues pertaining to platform usage and configuration.
  • Track and maintain accurate client records and hit key onboarding services milestones using Salesforce, Jira and project management tools.

What you have:

  • High School Diploma or Equivalent
  • 3+ years of experience in a customer-facing, or support role for a technology company
  • Experience with general project management software
  • Solid technical aptitude with project configuration experience
  • Exceptional interpersonal skills; you have the unique ability to talk technical details with internal team members and external customers
  • Ability to work independently at a rapid, ever changing pace
  • Respect processes but be adaptable to facilitate change
  • Critical thinking and proven ability to solve complex problems
  • Strong organizational and analytical skills with a keen attention to detail
  • Customer-first mentality; ability to empathize and build customer relationships

Benefits & Perks:

  • Opportunities for Advancement - As We Grow, You Grow!
  • Competitive Benefits (Medical, Dental, FSA and HSA plans).
  • Employer-paid: Basic Life + AD&D, Vision, and STD with voluntary add-ons.
  • Access to a 401k plan.
  • Cell phone reimbursement.
  • Commuter Benefits (when applicable).
  • Generous "flexi-time" off and PTO plans : 11 paid holidays!
  • Flexible WFH, determinate by team.
  • An innovative, energetic culture, and a fantastic team
  • Employee Referral Bonus - awesome people know other awesome people!

About FLASH:

FLASH is an innovator in the urban mobility space, helping businesses rethink one of their most valuable assets: the parking garage. Our award-winning cloud-born platform is custom configurable, secure, reliable, and grows alongside you as business or consumer demands evolve.

There is no single formula for maximizing value: every community has its own unique demands. But with FLASH technology, every parking asset can become a hub for modern mobility. From smarter infrastructure to sophisticated software, our organization is digitally transforming the mobility experience, one hub at a time.

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