Description

FlashParking is a rapidly expanding innovative technology company, bringing the parking industry into the 21st century with cloud-based, open-API software and best-in-class security standards. We know that parking today is not just about getting cars into the right spots: it’s about the newest modes of “transportation”; it’s about autonomous vehicles and electric cars; it’s about paying for parking from your smart device at the touch of a finger. That is why we are turning yesterday’s parking garages into today’s modern hubs of mobility.

Our innovative attitude and dedication to both team and customer success have taken us from a humble founding in 2011 to a massive private equity funding in early 2020. We feel honored and lucky to call Austin home. Through all this, we are excited to meet and hire talent who want to join us on this ride – come learn more about us at FlashParking.com.

The Level 1 Support Technician Specialist will be responsible for answering and resolving basic product technical-support questions received from customers. Technicians are responsible for ensuring call resolution in a timely manner, meeting average handle time requirements.

Responsibility

• Providing remote applications support via email and phone
• Answer customer phone calls, assist callers with a variety of issues, including basic software and hardware troubleshooting
• Accurately document & record technical support calls and events (Call receipt, documentation entry, tracking, follow-up, escalations and reporting) in Salesforce
• Perform software upgrades as requested, managing both business standard and proprietary software
• Establish call/email response prioritization
• Escalate issues that cannot be resolved using current knowledge to the next level
• Contributes to ensuring client self-help knowledge; documenting typical requests and incidents, resolutions, and work-around procedures

Experience

• 1-2 years technical customer support
• Prior help desk experience a plus
• Basic troubleshooting
• Prior experience working with iOS devices

Knowledge, Skills and Abilities

• Thorough knowledge of Windows PC environments and associated components
• Working knowledge of LAN
• Effective communicator
• Comfortable with working autonomously and self-motivating
• Ability to work diligently and utilize problem-solving to fix issues and ensure functionality.
• Must have familiarity with Windows devices and hardware
• Ability to read, write, speak and understand the English language in a business environment.