International Support Officer (Besançon, FR)

Flowbird

Job Description

Flowbird is a key player in the urban mobility sector. By offering a unique cross-platform offering for parking management solutions and ticketing solutions for public transport, Flowbird is now present in 90 countries.

Our systems and equipment already facilitate management and mobility in more than 4,000 cities and employ more than 1,300 people worldwide.

You are someone curious, who likes to understand the problems and especially, to solve them? Do you want to be central to your team and our customers around the world? Continue reading, this post is surely for you!

In an international context, you are responsible for the technical support of our customers. In permanent link with them, you are the necessary support for the use and the maintenance of the products, as well at the level of the subsidiaries, as of the distributors and the end customers in the world. As a cornerstone of customer support, you guarantee relations both internally with the teams of the design office and externally with our customers with whom you have to create a relationship of trust.

Tasks:

To be the level 2 support interface for the management of the technical complaints of our customers:

  • Analyze claims that may be software, electronic or mechanical and understand the context in which they occur.
  • Reproduce anomalies if necessary.
  • Identify the platform or functional module involved.
  • Reassemble the tickets to the concerned BE.

Profile:

  • An engineering degree, you are from (e) a curriculum in the field of software, embedded system or generalist. You have a first experience in the field of support or embedded system (terminal side) as well as knowledge of Linux, Oracle, Elastic search, Java, C or PHP.
  • Recognized for your technical expertise and your ability to work in a team, you are particularly endowed with good interpersonal and communication skills in French as well as in English.
  • In our international context, fluent English is compulsory both in writing and orally. A second language is a plus, the privileged Spanish. Again in this context, travel is expected mainly in Europe.
  • Versatile, flexible and curious, you want to learn are recognized for your ability to adapt.

Location:

  • Besançon

Contact:

Do you recognize yourself in the profile described above and would you like to participate in the Flowbird adventure? So join us by sending your application to jobs(at)flowbird.group!

Please Note: the original job description is in French.

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