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System Support Officer (Besançon, FR)


Job Description

Within the Support team, we are looking for a Level Hardware System Support Officer. 1, to carry out analyzes, follow-up and correction of all customer complaints relating to equipment.


Integrated into the support team, the support manager will be in charge of:

  • Operational maintenance of our test platforms
  • Follow-up of customer complaints via Salesforce
  • Write detailed anomaly reports and participate in the correction of anomalies
  • Provide visibility into requirements coverage, customer feedback, metrics status
  • Conduct technical meetings
  • Share with other internal teams the problems encountered and the resolutions made
  • Communicate an activity report to line and functional managers
  • Participate in the continuous improvement process
  • Provide training to clients in the use of all aspects of the system
  • Set up metrics to monitor the operating status of deployed equipment
  • Monitor these metrics and consider solutions and / or workarounds
  • Write technical documents and procedures for internal or external use
  • Contribute to customer satisfaction
  • Apply the processes defined by the Quality department and the HSE system
  • Respect the prevention plans of the intervention sites
  • Provide training to customers (maintenance)


  • Ideally you have a successful experience of 3 to 5 years in the field of subassembly repair or equipment maintenance and you have a BAC + 2 / BAC + 3 in electromechanics.
  • With a very good relationship, you listen and ensure quality customer contact.
  • Autonomous and rigorous, you have excellent analytical and synthesis skills and you know how to keep commitments to clients
  • Initiative, autonomy and rigor
  • Knowledge of Tracker and Salesforce tools
  • Perfect knowledge of the support process
  • Knowledge of ticketing

You recognized yourself in the profile, you want new challenges in a different context, so apply!

Please Note: the original job description is in French. 

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