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Technical Account Manager (Clearwater, US)

Flowbird

About the job

  • Are you driven by always delivering top-notch customer service and value?
  • Do you have a technical mindset; eager to figure out the best solutions for clients?
  • Do you enjoy a fun, people-focused, and fast-paced work environment, and culture?

Our client, Flowbird, is seeking an ambitious and self-motivated Technical Account Manager to help support the company’s customer base across the United States. The ideal candidate will get a thrill from being part of a truly innovative and fast-growing urban intelligence technology company that’s leading the way in parking and transport ticketing solutions. Cities around the world are becoming easier, safer, and faster thanks to Flowbird’s solutions that facilitate individual journeys and maximize cities’ unique mobility potential. With more than 60 years of experience and over 100 million weekly users, Flowbird, is committed to continuing its massive investment in R&D to help cities become more connected and smarter. This position, which reports directly to the Sr. VP of Sales, will ideally be based at Flowbird’s in Clearwater, FL office (a hybrid remote/in-office set is possible). For more information visit Flowbird.

About the Position

As Technical Account Manager your main responsibility is to manage the day-to-day relationships with assigned customers, helping them achieve their technology goals and evaluate and validate operational issues to determine the appropriate action to resolve issues. You’ll collaborate very closely with the second-line technical support team, project management team, and development resources. You’ll be monitoring key account metrics and communicating progress to stakeholders. Your ability to build solid relationships with the help of your top-notch customer service will be keys to your success along with your keen interest in developing a deep understanding of Flowbird’s products and solutions. Domestic travel of up to 30% is to be expected.

What You’ll Be Doing more Specifically

  • Build solid relationships with key customers, stakeholders, and sponsors
  • Customer support & Project management
  • Respond to customers’ technical support requests
  • Ensure all deliverables arrive in good order and on time to fulfill customers’ requirements
  • Create, verify, and approve upgrade and expansion plans and schedules
  • Coordinate all required contract deliverables including installation, deployment, and training. Monitor and adjust project management activities as needed
  • Organize required contract deliverables including installation, distribution, and training
  • Compile and deliver all analytical and statistical data required by the development, service delivery, and customer support teams to assist the problem-solving process and recovery actions
  • Manage the product validation phase at the end of the project and be responsible for obtaining final customer acceptance
  • Analyze, plan, and develop requirements documentation
  • Read and interpret technical diagrams, systems, and integration specifications
  • Gather and deliver analytical and statistical data.
  • Manage repository of customer configurations and suggest updates to them as new software is released.
  • Track and record key account metrics in CRM
  • Actively participate in Project Management team including meetings, workshops
  • Report project progress to customers and mgmt and report issues and delays to appropriate Flowbird departments
  • Become an expert on Flowbird’s product portfolio
  • Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments. Help identify growth opportunities and collaborate cross divisionally to achieve sustainable growth
  • Proactively participate in company-sponsored meetings, training, conference calls, and events

What We Expect from You

Work Experience & Education

  • Technical studies are preferred but not required. Most of all, we look for technical aptitude, a great attitude, and outstanding customer service skills.
  • Min. 5 years of Technical Account mgmt experience along with multi-project mgmt experience
  • Outstanding customer service skills and stakeholder management skills
  • Proficient in Microsoft Office and Google Workspace
  • Experience with CRM such as Salesforce
  • Experience with support software, such as Zendesk
  • Ability to write, interpret, and manage contracts requirements and terms
  • Understanding of XML
  • International Experience with R&D teams in Scandinavia/Europe is a plus

Skills, Traits & Style

  • Great communication skills, both verbal and written; ability to interface and gain trust cross-functionally.
  • Outstanding ability to build and maintain strong, long-lasting client relationships
  • Detailed and organized with an affinity to problem-solving and time-management
  • Collaborative team player with the ability to work independently
  • High energy and drive
  • Creative—not afraid of trying and learning new things
  • Pragmatic—you get things done
  • Hands-on, Can-do, Can-try approach

What We Offer

  • A team-focused work environment with great personal and professional development opportunities
  • An opportunity to be a part of a truly innovative and a fast-growing and impactful international company
  • Competitive compensation plus benefits

 

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