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Business Process Analyst (Montreal, CA)

Business Process Analyst (Montreal, CA)

Are you looking to being part of a company where you will be at the helm of your own career? At Genetec you will be encouraged to ask questions, share your ideas, and be independent. We believe that everyone’s voice deserves to be heard and we want you to learn and to grow within your role to maximize your potential. Our family, of over 1300 people globally, is made up of diverse individuals who are passionate about technology and are quick to try new ideas, even if it means risking failure. Most of all, we are all proud to say that we have the privilege to work with some of the coolest, smartest, and nicest people we know - Each other! There are many reasons as to why we were chosen as one of Montreal’s Top Employers for over a decade.

Is being part of an inclusive, equal opportunity employer important to you? It is for us! Genetec is committed to ensuring an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law.

The Team

As a Business Process Analyst, you will contribute to the business solutions by being actively involved in the analysis of the users' needs. You understand and document the business processes, provide functional requirements to the software development team, and follow up on the adequacy of the deliveries. You will also be responsible for supporting the users' pre and post solution delivery, providing coaching, preparing users instructions, and training sessions. As well as being responsible for the day-to-day assessment of business solutions including issues resolution and escalation.

This position might require to be on call or to perform tasks outside business hours.

What Your Day Will Look Like

  • Develop and maintain effective customer and user relationships
  • Develop Business processes descriptions and flow of data
  • Evaluate potential software solutions to determine if they meet business requirements
  • Document functional requirements and business process documentation according to in-house standards
  • Validate business processes with business users of solutions
  • Contribute to project management activities
  • Respond, resolve, research customer requests
  • Follow up and ensure that software defects are resolved.
  • Contribute to the Genetec Information Systems knowledge base, the development of the delivery framework, and project management activities using Kanban methodologies.

About You

  • Bachelor's degree in software engineering, or equivalent
  • 2-5+ years of experience in configuring and managing Microsoft Dynamics 365,
  • Experience with business processes analysis and efficiency improvement
  • Excellent knowledge of requirements gathering and documenting
  • Change agent, customer service and interpersonal skills
  • Information security awareness
  • Bilingual, French and English

Technical Requirements

  • Superior communication and negotiation skills
  • Experience with Microsoft Dynamics 365 Sales (CRM) or F&O
  • Experience with Sparx Enterprise Architect
  • Functional understanding of Microsoft Dynamics migration, integration & customization, Power App
  • Experience in a multinational business environment
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