Inside Sales Representative (Montreal, CA)

Genetec

Inside Sales Representative (AutoVu)

Description:

From pioneer to leader in the security industry, Genetec has always been committed to providing the most innovative solutions. Today, we offer world-class IP security solutions with our unified security platform encompassing license plate recognition (LPR), video surveillance and access control. Genetec has been recognized as one of Montreal’s top employers for 13 years running.

The Inside Sales Representative (ISR) will be the front line “voice” of the company, i.e. the first person that speaks with our customers. This person will be supporting the AutoVu team and will play a key role in the support of Genetec’s growing Sales Team and will be an internal and external focal point for the Sales organization. The ISR will interact closely with Customers, Consultants, Manufacturers, Representatives, Systems Integrators and partners.

Responsibilities:

What your day will look like:

  • Reach out to existing and new customer base with the objective of developing business and create opportunities for the company
  • Provide first level pre-sales technical support to our sales representatives and systems integrators
  • Write-up solutions proposals based on the client’s needs
  • Communicate and coordinate with field representatives to ensure effective coverage
  • Update customer records and forecasting process in CRM applications
  • Respond to requests generated by the website (information request, demo requests, etc)
  • Give customer demos on Genetec products
  • Create and participate in customer campaigns in order to generate sales leads for the company at the System Integrator, End-User and Consultant levels
  • Provide support to Customer Service to ensure orders are clean and easily processed
  • Assist regional sales manager, update and follow up on the sales forecast
  • Assist with RFP/RFI responses
  • Maintain and coordinate demo pool equipment

Requirements:

About you:

  • Bachelor’s Degree preferred Engineering, Business or Marketing or equivalent experience
  • 1-3 years of sales experience , B2B, Inside Sales or Retail
  • Understanding of networking and strong computer skills using MS Office products: Excel, Outlook, etc.
  • Ability to fluently communicate internally and externally to build rapport and establish
  • relationships over the phone
  • Goal oriented, self-starter, able to work independently, but within a team environment
  • Bilingual in French and English
  • Analytical and problem solving skills
  • Strong customer service ethic
  • An appreciation of technology and being willing to learn about industry trends
  • Occasional travel required

Assets:

  • Knowledge of Microsoft Dynamics CRM
  • A third language, apart from English & French

Why you'll love Genetec:

  • Attractive compensation package
  • Work-life balance
  • Flexible working schedule
  • Free, unlimited Starbucks coffee
  • Private free parking for all employees
  • Onsite gym
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