IT Operation Specialist (Bangalore, IN)

Get My Parking

About Get My Parking:

Founded in 2015, Get My Parking is an award-winning startup on a mission to change the face of parking across the globe. With a strong foundation of the team, technology, and partnerships, we are creating a future-proof parking platform to make every parking transaction a sub-conscious experience. Our interoperable digital parking platform integrates any parking equipment and connects it to the cloud for standardized management. Our platform enables all stakeholders - operators, consumers, equipment manufacturers, and city administrations – to realize efficiencies missing in traditional parking systems.

Get My Parking is a close-knit family with an open culture that fosters honest communication and innovation. We are a highly driven team of 75+ people building smart parking solutions for the world. We’re passionate about solving the most pressing mobility problems of our time and those to come in the future. If you’re someone who finds the greatest thrill in challenges, is ambitious, and wants to bring about a change, we’re looking for you.
If you are interested in working on the future of mobility solutions for smart cities, get in touch with us.

Join us on our mission to digitize parking across the globe.

You will be responsible for developing test automation framework for our Mobile Apps which change the way parking industry operates. You will design, develop, and implement the test automation framework from scratch. You will be interfacing with the our Mobile developers for maintaining the test automation framework.

Responsibilities:

  • Installation & configuration of a company’s hardware and applications
  • Maintenance and monitoring hardware and application
  • Logging the queries of customers and employees
  • Analysis of call logs in order to discover any underlying issues or trends
  • Diagnosing and solving hardware or software faults
  • Following instructions, either written or in diagram form, in order to set up a system or fix a fault
  • Own various service desks to actively close the service tickets raised by clients/customers/stakeholders in a timely fashion
  • Prioritise, Delegate & Supervise daily operations
  • Conduct RCAs to get to the bottom of the priority tickets
  • Provide a weekly snapshot of tickets solved and create a heat map to help analyse problem areas

Skills

  • the ability to think logically
  • a good memory of how software and operating systems work
  • excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
  • the ability to work well in a team
  • problem solving skills
  • a strong customer focus
  • the ability to prioritise your workload
  • Hard Skills: Databases, Logging Tools and Atlassian Suite
  • Soft Skills: Communication and Stakeholder Managemen
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