Roles and Responsibilities
- Installation and configuration of the company’s hardware and software
- Maintenance and monitoring hardware and application
- Logging the queries of customers and employees
- Diagnosing and solving hardware or software faults
- Manage & Drive Incident end to end.
- Review Meeting with Internal & External stakeholders (weekly / Monthly).
- Handle Major Incidents, pending ticket review and action.
- Following defined escalation path when needed, as defined in the escalation policy
- Re-routing misdirected incidents that have not been handled in a timely manner
- Work with Incident Resolution Team and respective SDMs / IT SPOCs for faster restoration of services
- Communicating across organizational boundaries - from engineers through to senior managers
- Flexible to work in rotational shifts
Apply for this job
- Ability to think logically
- Problem solving skills
- Basic knowledge of ITIL framework
- Basic knowledge of Agile methodology
- Basic knowledge of API and IoT
- Basic Knowledge on Atlassian Suite
- Communication and Stakeholder Management