IT Operations Associate (Bangalore, IN)

Get My Parking

Roles and Responsibilities

  • Installation and configuration of the company’s hardware and software
  • Maintenance and monitoring hardware and application
  • Logging the queries of customers and employees
  • Diagnosing and solving hardware or software faults
  • Manage & Drive Incident end to end.
  • Review Meeting with Internal & External stakeholders (weekly / Monthly).
  • Handle Major Incidents, pending ticket review and action.
  • Following defined escalation path when needed, as defined in the escalation policy
  • Re-routing misdirected incidents that have not been handled in a timely manner
  • Work with Incident Resolution Team and respective SDMs / IT SPOCs for faster restoration of services
  • Communicating across organizational boundaries - from engineers through to senior managers
  • Flexible to work in rotational shifts

Skills

  • Ability to think logically
  • Problem solving skills
  • Basic knowledge of ITIL framework
  • Basic knowledge of Agile methodology
  • Basic knowledge of API and IoT
  • Basic Knowledge on Atlassian Suite
  • Communication and Stakeholder Management
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