As a Technical Writer, you will be responsible for developing documentation for our softwares which will make use of our products easier for customers as well as other developers. You will design, develop, and implement documentation for new products from scratch. You will be interfacing with the technical team and product team to ensure complete coverage.
Independently, research, develop, and write hardware and software documentation for our products, including installation guides, user guides, command-line reference manuals, API guides, and online help systems.
Create content that adheres to the principles of topic-based authoring, single sourcing, and content reuse.
Research and translate product requirement documents and engineering specifications into clear and concise user documentation.
Independently plan and manage the document development process from document planning to product release.
Closely track projects to identify roadblocks and escalate issues as needed.
Collaborate with product management, engineering, quality assurance, and support to create documentation.
Adhere to department style guidelines for creating content that is maximized for reuse.
2+ years technical writing experience
Bachelor's degree or higher
Command of technical writing for complex software and hardware products
Strong technical skills, such as APIs and command-line
Ability to meet tight deadlines and handle changing priorities
Experience in documentation in both PDF and HTML.
Experience with version control systems, such as SVN and Git
Experience working under pressure and managing multiple projects
Proven verbal communication skills, including communicating with others, listening effectively, interviewing and gathering information from sources at all levels in the organization, and working with varying levels of staff
Demonstrate good judgment in selecting methods and techniques for obtaining solutions to problems
Highly flexible and adaptable, with a strong attention to detail
Strong team player
Knowledge of networking, cloud, and virtual technology
Experience working in Agile software development environment
Experience documenting APIs and command line interfaces
Experience creating documentation for mobile devices