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Area Operations Manager (London, CA)

HUB Parking Technology Canada

The FAAC Group is a world leader in access automation, parking and access control, including 32 sales companies, more than 2.500 employees worldwide and 18 manufacturing plants.

HUB Parking Technology is the FAAC Group Business Unit that develops, manufactures, installs, and provides after-sales services for HUB Parking Access and Revenue Control Systems. We aim to meet every market expectation by offering a wide range of solutions from one of our three Parking Systems Brands.

With geographic expansion and growth through acquisitions, the company is experiencing cultural change and organizational opportunities. We are looking for an Area Operations Manager to join our Management Team in the London, ON area.

What we offer:

The role gives you the opportunity to work in a fast –growing international company. You will be part of a dynamic and flexible team. We offer a full benefits package with state of the art facilities, delivery centers and worldwide partners.

Key Responsibilities:

  • Manage, coach, & develop all Technical Supervisors in Canada.
  • Responsible for project execution throughout Canada.
  • Ownership & communication of area profitability, revenue, operating profit, inventory and AR.
  • Maintain accuracy in Autotask, our internal ticketing system.
  • Manage area installations and project summaries.
  • Coordinate all project activities with the HUB Delivery Center.
  • Coordinate with Area Commercial Manager to define area priorities, guidelines and maintenance contracts.
  • Manage customer service and escalations.
  • Software and hardware support for escalated matters.

Requirements:

  • BA in Mechanical or Electrical Engineering, preferred.
  • Minimum of 5 years experience managing technical teams, supporting IT environments.
  • State of the art understanding of technology and how to best deploy it.
  • Industry experience a must.
  • Network certifications or relevant experience - CompTIA Network+ or CCNA preferred.
  • Microsoft Certification - Microsoft Certified Solutions Associate (MCSA) preferred.
  • SQL 2016 Database Development Certification preferred.
  • Certifications in CSM, PMP or ITIL highly preferred.
  • Experience with Cisco networking technologies covering routers, switches, local area networks, wide area networks, and storage area networks.
  • Experience with Microsoft server technologies, server operating systems (Windows).

Skills:

  • Excellent written and verbal communication along with organizational skills a must; ability to communicate on a technical level.
  • Trouble-shooting capabilities on a technical level.
  • Proven leadership skills and the ability to effectively manage others.
  • Experience to simultaneously manage multiple projects for a large portfolio of clients.
  • Experience to lead a people agenda gained in a multi-territory or matrix environment.
  • Strong business acumen with a strategic orientation.
  • Strongly self-motivated and ability to maintain working knowledge of industry standards and trends.
  • Fully proficient with Excel and PowerPoint.
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