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Customer Service Engineer (UK)

HUB Parking Technology UK

FAAC Group, world leader in access automation, parking and access control, including 40 sales companies, more than 3.400 employees worldwide and 18 production sites, is looking for

Customer Support Engineer – Midlands – North

The successful candidate will be part of HUB Parking Technology UK , the FAAC Group Business Unit that develops, produces and distributes the most advanced, flexible and reliable parking solutions. Specifically, within the Customer Service Department, that manages after-sales services in terms of Parking System Installations, supervising the commissioning of new systems, maintenance and troubleshooting, working with a wide combination of software and frameworks.

Main responsibilities:

  • Carry out installation works and commissioning as instructed by Lead Engineer and Project Manager
  • Carry out planned maintenance as distributed by call centre
  • Carry out repairs on site
  • Discuss and resolve problems with customer
  • Responsible for administrative documents and archive corresponding records
  • Instruct and support customer in the use/maintenance of products
  • Promote the company and its products
  • Ensure Health & Safety procedures are followed

Main requirements and skills:

  • Technical Background
  • Previous experience in a role of technical support, especially after sales
  • Experience working within Networks, IP-systems and intercoms
  • Strong communication skills and the ability of achieving great results
  • Flexibility and the ability to adapt to change
  • Self-motivated attitude, pro-active and excellent problem-solving skills
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