We are seeking a Field Service Technician to join our HUB Parking Technology team.
You are an ideal candidate if you have previously worked on parking equipment, security system installations and service or access automation/control and you like working outdoors. This position will occasionally require 24/7 on call duties and occasional travel.
What we expect of you (as assigned and scheduled):
Onsite service and maintenance for our parking and access control hardware and software.
Provide support for multiple products.
Need to have knowledge of electronics and mechanical devices and PC computer skills
Work with various operating systems and have knowledge of networking.
Software and hardware support for clients and other field service technicians.
On occasion you may be asked to assist in the installation of our state-of-the-art Parking and Revenue Control system as well as Access Control equipment with other trained installation technicians (Installation duties include equipment bolt down, installation, wiring termination, establishing communications to software host, configuring and testing of new equipment under direction of a HUB Project Manager).
Systems Support for parking and access control hardware and software
Onsite systems support (Hardware / Software)
Remote systems support (Phone or remote login support)
Document systems faults and resolution
Escalate and follow-up issues until resolution
Systems installation and Commissioning
On Site hardware installation
Basic customer training
Provide Preventative Maintenance
Onsite hardware and software maintenance
Remote software maintenance and health check
Under the direction of the Project Manager, coordinate and deal with sub-contractors and customer
Repair Automated parking devices
Requirements / Qualifications
Candidates must possess:
Excellent written and verbal skills
Excellent Customer Service skills
Min 2 or 3 years post-secondary education,( Electronics or Computer Engineering Technician / Technologies ) preferred
Ability to work on proprietary software
knowledge of supporting web based (IIS) applications
Hardware communications and programming
Computer Technology Background
Knowledge of Electronics a plus
Knowledge of Mechanical hardware a plus
Light user training skills
Ability to handle National travel and possess a valid driver’s license.
Electronics and Mechanical experience are necessary
Comprehension of relay logic, firmware inputs and outputs
What we offer you:
HUB Parking Technology delivers the flexibility, professional expertise and close personal service of a local company, together with all the capabilities, network and strength of a global player. Through its local subsidiaries and distributors, it is represented in North & South America, Europe, Africa, the Middle East, Asia and Australia. Over the years, the company has constantly innovated to develop state-of-the-art systems that make parking efficient for users as well as profitable and easy to manage for operators. In the meantime, HUB Parking Technology has remained keenly focused on enhancing its technology differentiation and delivering integrated, value-added solutions.