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IT Tribe Lead Acquiring and Self Services (Paris, FR)

Ingenico Group

Ingenico Group is the global leader in seamless payment, providing smart, trusted and secure solutions to empower commerce across all channels, in-store, online and mobile. With the world’s largest payment acceptance network, we deliver secure payment solutions with a local, national and international scope. We are the trusted world-class partner for financial institutions and retailers, from small merchants to several of the world’s best-known global brands. Our solutions enable merchants to simplify payment and deliver their brand promise. Ingenico has more than +8 000 employees operating in 170 countries.

We are looking for our talented IT Tribe Lead within our “Research & Development” department Enterprise Retail, structured in Tribes and Squads. Each Tribe is responsible for a specific part of our Product Portfolio or Technology Stack. This organizational setup and the SAFE scaled agile framework are formalized in the Ingenico agile model (i-AM). We strive to enable the squads and tribes to be as autonomous as possible, both from a priority as well as a delivery perspective. The objective of our department is to develop, manage and deliver the software product portfolio. R&D guiding principle is to “Enable first-things-first deliveries of fit-for-purpose solutions through frequent, adaptable, and regular time-boxed service increments”.

The Big Bets (BB) tribe is focused mainly on designing and delivering the Big Bets for Enterprise Retail BL. For now the identified BBs are Acquiring and Self-Services (Parking, Transports, Vending, EV Charging). This tribe will work closely with the Enterprise Retail business, others AXIS tribes, others Retail Business lines (Acquiring/Bambora) and B&A. Additionally, this tribe will also manage the Petrol in-store for AXIS customers (compliancy mainly). This tribe will be created from scratch leveraging existing Axis expertise and boarding newcomers.

Job purpose:

Reporting to our Vice-President Technology, our IT Tribe lead is servant leader of the tribe. You are hierarchically responsible for the IT people and accountable for the smooth delivery of working products and services. You focus on continuously improving the agility and overall delivery performance of the tribe liaising closely with the relevant Business & IT Tribe leads on the tactical & strategical vision as well as the mid & long-term tribe priorities.

Key Responsibilities:

  • Find ways to continuously improve the delivery performance of the Tribe, the maintainability of the software, the collaboration with the tribe stakeholders
  • Be an ambassador and coach to continuously improve the Agile practices used by the tribe
  • Provide a central node of communication for business, IT and improvement initiatives delivery status towards the key stakeholders
  • Manage Tribe’s resources, including external people (subcontractors, offshore & near shore)
  • Recruit talents and build high performance teams
  • Be accountable for the budget definition and budget consumption of the Tribe
  • Define the IT strategy & roadmap for the tribe together with the Tribe subject matter experts
  • Create and follow up on detailed execution plans where required and oversee the implementation of the product and service
  • Work closely with the other IT & Business Tribe Leads and with other counterparts to drive delivery alignment and collaboration
  • Be accountable for providing transparency on delivery and stimulate teamwork and team commitment
  • Maintain a culture of commitment, engagement and partnership between your tribe and all parts of the organization.

Skill / Experience Requirements:

  • With several years of people management experience in software delivery in an international environment, you have a proven track record in complex IT organizations in senior roles which include budget management, re-structuring of activities & teams, executive level & quality of reporting
  • Experience in managing multiple multidiscipline software development squads (scrum teams)
  • Experience in defining & driving the IT strategy and transforming them roadmap delivery and key team objectives. You have a good knowledge of modern SDLC and CI/CD concepts; We would appreciate an experience in Telecommunications, Financial or Payment industry. Electronic payments and acquiring knowledge is a great advantage; You are comfortable working with geographically dispersed teams, onshore, offshore and nearshore;
  • Engineering studies: Master level degree in engineering management or equivalent
  • Agile Certification
  • French & English – excellent communication skills (both oral and written)
  • Advanced knowledge of Java frameworks
  • Advanced knowledge in Database & SQL programming
  • C / C++ competencies

Interpersonal Skills:

  • Team player & Communicator, demonstrated relationship building, networking and collaboration, decisiveness in negotiation, very strong influencing and persuasion skills;
  • Ability to build consensus in an environment of conflicting interests and ensure execution of agreed initiatives - always focused towards result;
  • Strong ability to analyze complex situations and present solutions in a structured way at Director and C-Level;
  • Excellent planning & delivery skills
  • Assertive and a driver of change and delivery;
  • Strong operational orientation and communication skills;
  • Willingness to travel internationally on occasion;
  • Ability to work cross-culturally and across regions;
  • Lean / Agile attitude and mindset.
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