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Project Coordinator - Product Support Division (San Diego, US)

IPS Group

Summary

The Project Coordinator is responsible for contract management including installation and work orders relating to equipment and activity of the field technicians nationally. The scope of management includes field technician supervision, quality assurance and management reporting.

Essential Duties and Responsibilities

  • Work closely with Product Support Manager to coordinate projects, installation and work orders for field technicians.

Provide support for field technicians to coordinate activity relating to completion of project

  • Coordinate and manage air travel, car and hotel accommodations and general administrative support for each technician
  • Supervise day to day operational activities of Field Technicians nationally
  • Validate daily location and time spent on site to complete field technician work orders
  • Control weekly time sheets for the field technicians confirming accuracy

Establish management tools to help technicians provide a high level of customer service

  • Identify required steps and establish consistent quality work performance
  • Create and implement a Quality Assurance Checklist for field technicians to provide quality work performance meeting set standards
  • Inform the Project Manager and others about project status and issues that may impact client relations

Provide Contract Administration

  • Cost out each contract
  • Identify resources, allocate materials needed and assign individual responsibilities
  • Allocate labor times to each project and enter into accounting system
  • Communicate expectations with client, team, and management
  • Manage activity for each contract and report final details to maximize monthly invoicing
  • Review deliverables and ensure quality
  • Troubleshoot and track project issues, communicating with clients and escalating as required; manage issues to a timely resolution
  • Ensure clients’ needs are met in a timely and cost-effective manner

Produce monthly management reports to meet the Product Support Department standards

  • Monitor and report to management on the project progress, including significant milestones, and any conditions, which would affect project cost or schedule
  • Identify trends and challenges and recommend possible solutions

Perform other responsibilities associated with this position as may be appropriate.

Organizational Relationships

Reports to the Product Support Manager and works closely with field technicians, customer support and senior management.

Qualifications

  • 2+ years of experience preferred supporting project and contract administration
  • Effective communication skills including verbal, written and presentation skills
  • Strong organizational skills and ability to manage multiple projects and deadlines simultaneously
  • Excellent analytical skills to breakdown complex tasks into executable and measurable steps
  • Creative problem solver, able to accomplish goals through a variety of processes and tools
  • Proven ability to work effectively both independently and in a team-based environment
  • Demonstrated willingness to be flexible and adaptable to changing priorities
  • Software requirements: Microsoft Office Suite

Work Environment

The work environment described here is representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

The position is in an office. The environment is clean and typically free from dust and hazardous materials. This indoor environment is temperature controlled. Occasional travel may be required.

Note: The above statements are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel in this classification. Nothing in the job description restricts IPS Group, Inc. from the right to change, assign, or reassign duties and responsibilities at any time for any reason. Furthermore, they do not establish a contract for employment as this is an ”AT-Will” employer. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

It is the policy of IPS Group, Inc. not to discriminate against any applicant for employment, or any employee because of· age, color, sex, disability, national origin, race, religion, sexual orientation, or veteran status.

Benefits

  • Health, Dental and Vision Insurance
  • Life, Critical & Accidental Insurance
  • 401k plan
  • Paid Holidays, Vacation and Sick Time
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