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Assistant Manager (Atlanta, US)

LAZ Parking

Description

The Assistant Manager supports the Operations Manager with field operations planning, organizing, and oversight to ensure operations run smoothly and efficiently with compliance in mind.

Principal Job Duties:

  • Responsible for scheduling and coordinating the activities of members of the field operations team including daily and weekly task and work schedules for the team.
  • Lead, direct, and develop team of employees at parking location(s).
  • Manage, plan, schedule, train and direct the activities of on-site employees.
  • Coordinate the logistics for operations within the parking system.
  • Communicate with staff on important information from the management team.
  • Serve as a liaison to parking patrons and various stakeholder groups who are impacted by the operations of the parking system (and vice versa).
  • Review daily work logs to ensure field operations are performing to standards.
  • Responsible for the daily revenue collection process to ensure compliance with Standard Operating Procedures for the timely, accurate and efficient collection of revenue with integrity at the forefront at all times.
  • Responsible for identifying and reporting any operational or maintenance issues that may occur during a shift.
  • Implementation and completion of other projects, programs, and initiatives that may arise from assigned portfolio operation.
  • Assist with access control machine repair as needed.
  • Assist the region with the operations preparation for potential new locations including rate surveys, ticket pulls, etc.
  • Daily, Weekly, Monthly, and Annual financial and operational reports as required.
  • Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients.
  • Communicate with local police department and emergency management teams regarding operations.
  • Organize and manage the oversight of event operations within parking portfolio.
  • Assist with the monitoring, review, and analysis of the market rate structures.
  • Additional duties as assigned.

Experience:

  • Strong customer service experience.
  • Operations experience required, parking experience preferred.
  • Experience working in Business and Retail settings or familiarity with such a plus.
  • Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

Skills:

  • Strong customer service skills and abilities.
  • Excellent team-building and interpersonal skills.
  • Ability to work independently and multi-task.
  • Ability to be approachable and facilitate coaching conversations with employees, parkers, and others.
  • Ability to communicate professionally and effectively with all levels of the operation.
  • Ability to interpret policies, procedures, and standard business practices.
  • Must be open to feedback, differing opinions and other points of view.
  • Demonstrates a sense of urgency and timeliness.
  • Demonstrates the ability to seek improvement.

Physical Demands:

  • Willingness to work in the elements – heat, wind, snow, rain, etc.
  • Ability to lift, push, and pull at least 25 pounds.
  • Ability to stand, walk, and run for extended periods of time.
  • Ability bend, stoop, squat, and lift frequently throughout a shift.
  • Ability to be flexible in schedule to meet operational needs. This occasionally may require working outside of regularly scheduled hours.
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