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Encroachment Officer- Parking Enforcement (California, US)



The West Hollywood Parking Enforcement office is looking for a qualified individual to oversee the posting and verifying of temporary no-parking signs, known as Encroachments.

In addition, the Encroachment Officer shall also perform as a Parking Enforcement Officer, patrol assigned areas on foot or in a vehicle to enforce parking regulations/restrictions. The enforcement office is a 24/7 operation.

** Valid CA Driver's License required **

In This Role, You Will:

  • Posting and verifying signs on trees, sign posts, and other types of posts, based on City established guidelines.
  • Updating logs spreadsheets based on work completed.
  • Identify efficiencies and opportunities for process improvement.
  • Train officers on encroachment process.
  • Maintain and keep weekly inventory of encroachment supplies.
  • Issues written and computer-generated parking citations while patrolling the City primarily on foot or by vehicle.
  • Communicate with the public to explain parking regulations.
  • Assist in the temporary tow-sign process. Will include posting signs on trees, sign posts, and other types of posts.
  • Perform traffic control duties during special events and traffic light outages.
  • Other duties as needed by the City.

To Be Successful in This Role You Must Have:

  • High School Graduate or equivalent.
  • Must have at least two years of work experience in a related field and/or customer service.
  • Ability to learn, comprehend, and retain knowledge of policies and guidelines related to the California Vehicle Code and West Hollywood Municipal Code.
  • Must be computer literate to enter data accurately into handheld device.
  • Excellent written and verbal communication skills.
  • Valid CA Driver's License required with a good driving record.
  • Must be able to report to work on-time for assigned shifts.
  • Good sense of direction.
  • Excellent attention to detail.
  • Strong verbal and written communications.
  • Ability to work independently and multi-task.
  • Ability to interpret policies, procedures, and standard business practices.
  • Demonstrate a sense of urgency and timeliness.
  • Must be open to feedback, differing opinions and other points of view.
  • Ability to handle challenging and at times, emotionally charged situations.
  • Experience operating a company vehicle a plus.
  • Candidate must be able to walk for long periods of time in a variety of weather conditions and be able to enter and exit out of a vehicle frequently.
  • Flexibility in schedule to work holidays if scheduled and for mandatory special events including but not limited to LA Marathon (March), LA Pride (June) and Halloween (October).
  • This position is contingent upon your ability to pass a preemployment criminal and driving history check and drug screen.

Additional desired experience and skills:

  • Traffic control experience
  • Knowledge of radio calls (10-codes and NATO alphabet)
  • Familiarity with City of West Hollywood streets and boundaries.
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