IT Help Desk Technician (Columbus, US)

LAZ Parking

At LAZ Parking our mission is to create existing opportunities for our employees and value for our clients. LAZ Parking is one of the fastest growing national parking companies headquartered in Hartford, Connecticut with regional offices in Atlanta, Boston, Chicago, Columbus, Dallas, Los Angeles, Miami, New York, Philadelphia, San Diego, San Francisco, and Washington D.C. Operating since 1981, LAZ has over 600,000 parking spaces under management in 24 states and manages in excess of $600 million in annual revenue. LAZ’s parking portfolio includes Class A office buildings, luxury hotels, hospitals/medical complexes, standalone garages, surface lots and valet sites. LAZ also provides concierge services, transportation intermodal, major entertainment/event parking, university parking and parking consulting. The Spirit of the Position: The IT help desk technician provides technical support for the information technology department, including computer hardware, operating systems, applications and networks.

Principal Job Duties

  • Supports and maintains CampusParc desktop and laptop computers running in a Microsoft Active Directory environment.
  • Installs new software, performs system upgrades, ensures Microsoft security updates, operating system, and other software updates are applied to PCs and network.
  • Monitors system performance, review system logs, performance tuning, baseline analysis, troubleshooting system hardware networks and operating and system management systems.
  • Escalating application problems to vendors
  • Administration of Active Directory users, creation of new Active Directory users, password resets, network shares administration for departments and users.
  • Performs software and hardware system audits, IT asset management.
  • Work with business units to provide network services in support of business operations, installation, administration and maintenance of servers, routers, switches, firewalls, printers, phones, and other network related and/or capable device, includes security systems and VPN gateways to detect and solve security and or accessibility issues.
  • Supports administration of networked Xerox copier and PC printers, installation of updated drivers, and working with Xerox support vendors to resolve problems with Xerox copiers.
  • Supports the administration of CIC Call Center system, installation of new stations, software updates, and working with OSU OCIO department to resolve CIC issues and resolution of CIC technical problems.
  • Supports the administration of the CampusParc email system working with the email Cloud vendor to resolve email issues and resolution of email technical problems.
  • Administration of McAfee Enterprise Virus Protection and Security System, verify .dat virus updates are applied to all networked devices, ensure all system virus scans are performed, PC virus removal, and enforce company virus protection policies.
  • Troubleshoot, maintain, and repair PARCS hardware and software locally and in the field.
  • Respond to application related trouble tickets using communications management system. Inform user groups and IT team of incident occurrences and provide periodic status and resolution ETA. Implement patches and releases into production systems.
  • Work with home office to implement company goals and standards.
  • Protects organization’s value by keeping data information confidential.
  • Additional duties as assigned.

Requirements

Education:

  • High school diploma or GED required. BA/BS degree (or working towards degree) in business or a related field preferred.

Experience

  • Minimum 1-2 yrs. IT experience.
  • Parking industry experience is preferred but not required.
  • Familiarity with the geography of the OSU campus is preferred but not required.
  • Strong computer skills (ability to operate specific software programs) and electronic devices.

Skills

  • Administration of Active Directory Controller
  • PC / Laptop Hardware and Software Support
  • Administration of Virus Protection and Security System
  • Copier and PC printer Administration
  • Administration of Phone Call Center System
  • Administration of Email System
  • Administration of CRM System

FLSA Status: Non-Exempt.

Hours: This is a full-time position. Individual must be available and will be required to work evenings, nights, and weekends. Days, hours, and times will vary depending on week/month/season in association with occurring events.

Location: OSU Campus

Physical Demands

  • Ability to lift, push and pull at least 50 pounds.
  • Ability to work in an outdoor environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to equal opportunity without regard to race, religion, color, sex, age, national origin, citizenship, disability or any other basis of discrimination prohibited by applicable local, state, or federal law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.

Please send resume to fbowsher(at)lazparking.com

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